Housing Helpline and Outreach Coordinator*

Orange County Government • Hillsborough, NC

364d

About The Position

The work is primarily responsible for leading the Housing Helpline team that provides housing service referrals and Coordinated Entry for people experiencing housing crisis or homelessness as well as the Street Outreach/Harm Reduction/Deflection (SOHRAD) Team that provides persons living unsheltered to connect them with housing and other services, respectively. An employee in this class works within the Orange County Partnership to End Homelessness (OCPEH) Division, which provides information and resources for people to maintain their housing or obtain new housing when they are experiencing a housing crisis. An employee in this class will collaborate extensively with staff in the Partnership to End Homelessness, and Housing Choice Voucher Divisions, as well as other members of the Housing Department team. Work is performed under the general direction of the OCPEH Manager with considerable leeway to exercise independent judgment within the framework of applicable rules, regulations, policies, and procedures in the performance of duties, both in terms of planning and accomplishing work, and in making decisions regarding customer needs and requests and conducting project assignments. Supervision over others is required of this position. Position does related work as required.

Requirements

• Graduation from an accredited college or university with a bachelor's degree.
• Two (2) years of professional experience working with housing programs and funding streams at the Federal, State, and local levels.
• Experience working at the policy level on housing research and best practices.
• Customer service and/or call center experience.
• Two (2) years of work experience in the direct supervision of staff.
• Possession of or ability to readily obtain a valid driver's license issued by the State of North Carolina.

Nice To Haves

• A higher degree in a relevant field.

Responsibilities

• Lead the Housing Helpline team providing housing service referrals.
• Oversee the Street Outreach/Harm Reduction/Deflection (SOHRAD) Team.
• Collaborate with staff in the Partnership to End Homelessness and Housing Choice Voucher Divisions.
• Exercise independent judgment in planning and accomplishing work.
• Make decisions regarding customer needs and requests.
• Conduct project assignments.

Benefits

• Equal Opportunity and Affirmative Action Employer.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees