Housing Counselor II

Chinese American Service League•Chicago, IL

4d•$42,000 - $44,000•Onsite

About The Position

Join CASL as a Housing Counselor II, where youâll provide housing counseling, financial education, and community outreach to support individuals and families facing housing challenges. In this role, youâll work with more complex cases, lead workshops, and support program quality while collaborating closely with team members to ensure equitable access to housing resources. The Housing Counselor II furthers CASLâs mission by delivering advanced housing counseling and financial education services while strengthening program quality and community impact. This role supports clients facing complex housing challenges, leads community education efforts, and mentors staff to ensure equitable access to housing resources and long-term stability for the families we serve. Founded in 1978, CASL is the largest and most comprehensive community-based organization in the Midwest, with deep roots in serving Asian Americans and a commitment to welcoming all. With over 45 years of experience, CASL supports individuals and families across four essential areas: health, human services, education, and advocacy. From early learning and senior care to legal assistance, housing support, and citizenship services, CASL helps thousands of Chicago-area residents build healthy, stable, and empowered lives.

Responsibilities

Conduct individual counseling sessions, providing guidance on pre-purchase, post-purchase, rental, foreclosure prevention, and financial education to support clients in achieving their housing and financial goals.
Apply for subsidized housing, rental or mortgage assistance, small accessible repairs for seniors, and property tax exemptions on behalf of clients.
Offer ongoing follow-up and advice to clients every 30 days or as needed, ensuring continuous support until goals are achieved.
Close cases promptly after counseling sessions are complete, ensuring a smooth transition for clients.
Organize, implement, and lead housing and financial literacy workshops and seminars on topics including pre-purchase, post-purchase, rental, foreclosure prevention, and fair housing.
Develop bilingual materials, provide translation and interpretation services as needed to make programs accessible to diverse communities.
Establish contacts with community partners to collaborate on workshops and expand the programâs reach.
Design promotional materials and utilize social media and other channels to recruit clients and raise awareness of available services.
Maintain accurate physical files and system records in platforms such as Counselor Max, ECM, and Salesforce.
Handle inquiries related to housing over the phone, via email, and in person, providing timely and accurate information.
Prepare monthly and quarterly reports for related programs as needed, supporting program evaluation and continuous improvement.
Provide training and support to Housing Counselor I, fostering team growth and development.
Participate in ongoing professional development, attending at least 8 hours of job-related training annually to stay current with housing and financial literacy best practices.
Continue training to apply new knowledge and skills to tasks assigned by the Housing Coordinator, including online and out-of-state training opportunities within program requirements and budget.
Engage in outreach and marketing efforts to diverse neighborhoods to recruit clients and promote housing and financial assistance services.
Assist clients with completing applications and interpreting or translating letters and documents as required.