Housing Coordinator

Brilliant Corners•San Mateo, CA

4d•$26 - $28•Hybrid

About The Position

This role will serve as the primary connection between clients, case management staff, service providers, and landlords/property managers. The Housing Coordinator will ensure client well-being and unit habitability by conducting weekly, monthly, and quarterly unit visits at the clients’ residence. This position is responsible for implementing a program that advocates for individuals to obtain community-based housing options with the appropriate service supports to succeed. The Housing Coordinator will be responsible for managing a caseload of 35-45 individuals with frequent and regular travel to client residences, affiliate businesses, community meetings, training workshops, and other events in the San Mateo County.

Requirements

Knowledge of Fair Housing Laws and reasonable accommodations
Possession of a valid California driver’s license, a clean driving record, and automobile insurance
Access to adequate transportation
Basic computer knowledge, MS Word and Excel required
Flexibility required regarding scheduling and prioritizing of tasks
Ability to utilize critical thinking skills in decision-making situations, good organizational and record-keeping skills, and good independent judgment
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to work independently
Candidates should have physical mobility for tasks such as standing, bending, stooping, kneeling, crouching, reaching, twisting, and walking on uneven surfaces.
They should be capable of performing stationary tasks like sitting for up to 6 to 8 hours a day.
Additionally, candidates should be able to lift, carry, push, pull light to moderate weights up to 15 pounds safely.
Requires mental acuity for analytical reasoning and document interpretation.

Nice To Haves

Knowledge of supportive affordable housing in San Mateo County
Education and/or training in property management functions, and experience working with people with disabilities, institutionalized, and homeless individuals
Experience working in a crisis setting and ability to respond appropriately in an emergency

Responsibilities

Conduct intakes and assessments with clients residing in various types of residency throughout San Mateo County.
Work collaboratively with external multi-disciplinary teams of care coordinators, nursing facility staff, home modification vendors, fiscal agencies, and other organizations to arrange community transition activities;
Assist clients with review and understanding of lease and program agreements;
Act as single point of contact for property managers and landlords to resolve tenant issues, and maintain regular communication
Respond to housing and tenant related emergencies during normal business and after hours to include submitting and following-up on tenant maintenance requests;
Assess need for reasonable accommodations/unit modifications and ADA compliance, and assist program participants through the process to obtaining the request
Educate landlords, property managers, families, and community members about the housing needs of identified program participants, and provide appropriate advocacy on behalf of our clients
Research affordable housing options through public housing, nonprofit housing, and other community opportunities within San Mateo County
Assist in mediation of tenant conflicts and/or other housing-related issues, and expected to handle irritated, belligerent, or upset tenants and/or landlords with calmness, diplomacy, and good social skills
Assist clients with affordable housing and low-income rental applications
Maintain Brilliant Corners housing registry database
Maintain thorough and accurate progress notes, files, and correspondences while maintaining confidentiality of program participants
Attend meetings as needed
Other duties related to the specifics of this program, as assigned