Housing Coordinator

Ale Solutions•Saint Charles, IL

5d•$20 - $22•Onsite

About The Position

Corpay is currently looking to hire a Housing Coordinator within our ALE division. This position falls under our Lodging line of business and is located in St. Charles, IL. In this role, you will manage inbound and outbound communication, coordinate temporary housing solutions for clients, and serve as the main point of contact for policyholders, vendors, and internal teams. You will report directly to the Customer Care Department Assistant Manager and regularly collaborate with cross-functional teams to ensure policyholders' needs are met promptly and accurately. How We Work As a Housing Coordinator, Corpay will set you up for success by providing: Assigned workspace in St. Charles office Company-issued equipment Formal, hands-on training

Requirements

High school diploma or equivalent required
3+ years of customer service or call center experience preferred
Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
Strong verbal and written communication skills
Ability to manage a high volume of tasks with attention to detail and accuracy
Familiarity with the ACT program or similar CRM systems preferred
Experience in temporary housing or customer-facing service roles preferred

Nice To Haves

3+ years of customer service or call center experience preferred
Familiarity with the ACT program or similar CRM systems preferred
Experience in temporary housing or customer-facing service roles preferred

Responsibilities

Handling approximately 60 inbound and outbound calls and managing 100-150 emails daily to support temporary housing arrangements
Documenting detailed records of all interactions in the ACT database, including correspondence summaries, contact information, and issue resolutions
Tracking key milestones such as move-out dates, lease expiration notifications, and furniture pickup schedules
Assisting policyholders with lease extensions, early terminations, and new housing arrangements
Collaborating with policyholders, landlords, and internal teams to resolve housing-related issues
Submitting and updating landlord information and notifying relevant departments of address changes
Addressing rent-related inquiries from policyholders and landlords, ensuring clear communication of payment terms
Assisting with inbound calls through the Move-Out Call (MOC) queue, resolving requests and inquiries efficiently
Partnering with the Furniture Coordinator and Move-Out Department to address escalations and housing-related issues
Mentoring new team members to ensure consistency in service delivery

Benefits

Medical, Dental & Vision benefits available the 1st month after hire
Automatic enrollment into our 401k plan (subject to eligibility requirements)
Virtual fitness classes offered company-wide
Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
Philanthropic support with both local and national organizations
Fun culture with company-wide contests and prizes

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