Housing Concierge

Home Group

6d

About The Position

Here at Home Group, we look after vulnerable customers, but also those with quite complex care needs. Your job will be to make sure our customers are safe, our buildings are secure and pleasant places to be, and that we get on with our neighbours.
What you’ll do
Walk around the building checking CCTV, fire doors and communal areas
Greeting customers and visitors, picking up repairs or cleaning
The first line of support for our customers when our wider team or their own support network isn’t around to help!
Monitor and respond to incidents calmly, quickly and fairly
Work with colleagues and partners to manage anti-social behaviour
Why join us
This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s top 10 Great Places to Work!
You have
Calm under pressure with great communication skills
Passion and experience in supporting others, either personally or professionally
Good judgement and clear communication
You recognise when things are about to go wrong and are confident intervening in a sensitive way.

Requirements

• Calm under pressure with great communication skills
• Passion and experience in supporting others, either personally or professionally
• Good judgement and clear communication
• You recognise when things are about to go wrong and are confident intervening in a sensitive way.
• To get from A to B, you’ll need a vehicle insured for business purposes.
• Able to use technology to monitor CCTV, update records and communicate with colleagues
• You’ll need an Enhanced DBS check done

Responsibilities

• Walk around the building checking CCTV, fire doors and communal areas
• Greeting customers and visitors, picking up repairs or cleaning
• The first line of support for our customers when our wider team or their own support network isn’t around to help!
• Monitor and respond to incidents calmly, quickly and fairly
• Work with colleagues and partners to manage anti-social behaviour

Benefits

• 34 days leave, pro-rated (including bank holidays and a “me day”)
• Paid time off for volunteering
• Matching Pension contributions (up to 7%25, with life assurance of 3x Basic Salary)
• Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies
• Career path with development and an excellent training package
• Excellent benefits and rewards including supermarket discounts and travel expenses

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed