Housing Clerk - Public Housing Intake

Omaha Housing Authority•Omaha, NE

1d•$20•Onsite

About The Position

Are you passionate about making a real difference in the community? Do you thrive in a collaborative and supportive environment? he Omaha Housing Authority (OHA) is looking for a dynamic administrative professional to assist our residents and help us fulfill our mission of providing safe and affordable housing. About Us Founded in 1935, the Omaha Housing Authority is a nonprofit government agency committed to enhancing the quality of life for low and moderate-income individuals. With over 2,700 public housing units and up to 4,300 Housing Choice (Section 8) Vouchers, we work diligently to ensure our residents have access to safe, sanitary, and affordable housing. Job Function To perform the necessary clerical duties of processing, maintaining, and updating of all OHA and HIO (LIHTC/Affordable) applications. Incumbent works under the supervision of the Public Housing Intake Manager. Incumbent must follow established OHA policies and procedures.

Requirements

High School graduate or equivalent.
One (1) year of office experience to include administrative & clerical duties. Customer service experience helpful. Ability to speak Spanish is beneficial.
Must be able to communicate effectively with diverse personalities, be mature, tactful, and professional.
Excellent written and verbal communication skills.
Must have a thorough knowledge of Business English, spelling, and punctuation.
Demonstrated knowledge and proficiency in Microsoft Word, Excel, and Outlook. Must be able to develop knowledge of Yardi Voyager and Rent Cafe.
Maintain organized system according to procedure during the processing timeframe for paper applicant files and during transition to an electronic system.
Must be self-motivated and possess a positive attitude.
Maintain confidentiality of applicants, files, correspondence, etc. per OHA policies.
Ability to work with confidential and classified information.
Must have the ability to complete assignments and projects under a variety of conditions.
Ability to understand oral and written instructions.
Property Management Rent Calc and Eligibility Certifications required. Incumbents are required to obtain Property Management Rent Calculation and Eligibility Certifications within the first 18 months of employment. OHA will pay for training and testing for an employee’s first, and if necessary, second attempt to meet the certification requirements. If the employee fails both attempts, the employee is responsible for the costs of any further testing. Employee is to provide proof of the certification within the first 18 months of employment. Failure to meet the certifications within the 18 month time frame will result in removal from the position.
Ability to establish and maintain effective working relationships with co-workers, consultants, contractors, HUD, local, state, federal officials. Ability to communicate with people from a broad range of socio-economic backgrounds.

Nice To Haves

Customer service experience helpful.
Ability to speak Spanish is beneficial.

Responsibilities

Process applicants through online certification process. Initiate workflows for selected applicants and mail out informational letters to applicants. Assist with pulling out applicant files when needed. Contact applicants through phone calls, email, and postal mail to assist in online application process in order for applications to remain viable. Schedule in-person appointments when needed to complete the application process.
Monitor applicant progress in portal. Maintain accurate records in online portal through submission to Yardi Voyager to ensure timely completion of application process.
Meet department weekly/monthly goals for number of calculated files submitted for approval.
Run EIV’s through HUD Secure System database for all Public Housing applicants and their family member(s).
Send out 3rd party verifications as needed for new applicants. Obtain required identity records and background check form. Follow verification monitoring system in place through the receipt of all information needed to calculate accurate total tenant payment amount. Ensure all information uploaded from online portal to Voyager is accurate along with other program information.
Routinely send out reminders to applicants for completion of application process and withdraw applicants from waitlist when there is no response or required information is not provided. Assist with mailing withdrawal packets to applicants.
Update applicant files when there are reported changes while applicant is in Selected status and already approved files that expire prior to lease up in.
May assist in pre-application and reported change process.
Respond to calls, emails, and in-person requests in a timely, positive, and helpful manner while documenting information in computer system. Assist applicants with portal inquiries and when additional assistance is needed for log-in.
Record and update the returning correspondence. File all correspondence and any additional paperwork to appropriate applicant’s file.
Must clearly understand all aspects of the policies and procedures of OHA, including,
OHA admissions and continued occupancy policies. Must have the ability to effectively communicate this to applicants and visitors.
Work interactively with all OHA departments.
Knowledge of community and social service agencies.
Occasional resident home visits.
May assist with special projects.
May work evening and weekend hours.
May work in other areas of the Public Housing department as directed.
Provide front desk coverage at Central Office as assigned.
Perform other duties as required or assigned.

Benefits

17 paid holidays, including your birthday, a floating holiday, and a self-care day
12 days of vacation and 12 days of sick leave per year
Medical, dental, and vision benefits start the 1st of the month following date of hire
Life Insurance, Health & Dependent Care FSA, Allstate Voluntary Insurance, and Pet Insurance
401(a) retirement plan with a 5.5% match and 457 compensation plan

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