Housing Case Manager

Family Service Association Of Bucks County • New Hope, PA

4d • $50,000

About The Position

At Family Service Association of Bucks County, we are always seeking compassionate and qualified individuals dedicated to making a difference in the lives of others. Each year, we assist nearly 30,000 individuals in overcoming a wide range of challenges—from substance use and mental health issues to homelessness.

If you have a passion for helping people and want to be part of a team that listens, cares, and provides support every day, we invite you to explore this career opportunity as the Housing
Case Manager. This position is based in New Hope, PA.

Requirements

• Bachelor’s degree in Social Work, Human Services, or a related field (or equivalent education/experience).
• Experience in case management, supportive housing, shelter services, or work with individuals experiencing homelessness preferred.
• Strong skills in communication, crisis intervention, advocacy, problem-solving, and culturally responsive care.
• Knowledge of trauma-informed care, Housing First, and harm reduction principles.
• Computer proficiency required (HMIS, Microsoft Office Suite; experience with Credible/ADP a plus).
• Ability to maintain confidentiality, accurate records, and compliance with agency policies.
• Valid driver’s license preferred/required.

Responsibilities

• Support individuals with disabilities and histories of chronic homelessness to maintain safe, stable permanent housing.
• Provide intensive, person-centered, trauma-informed case management focused on long-term housing stability and independence.
• Conduct comprehensive assessments, develop and regularly update Individualized Service Plans (ISPs), and track progress toward wellness and self-sufficiency goals.
• Assist residents with lease compliance, landlord mediation, eviction prevention, and housing retention strategies.
• Conduct regular home visits to assess safety, cleanliness, and resident well-being.
• Provide life skills coaching, including budgeting, financial literacy, medication management, household management, and activities of daily living.
• Coordinate healthcare, mental health, substance use treatment, and supportive services.
• Advocate for and assist with benefits access (SSI/SSDI, Medicaid, SNAP, Veterans’ benefits).
• Provide crisis intervention, de-escalation, and safety planning using trauma-informed and harm reduction approaches.
• Facilitate or co-facilitate tenant meetings to promote social integration, conflict resolution, and skill-building.
• Maintain accurate and timely documentation, including HMIS data entry, progress notes, and eligibility records.
• Collaborate with internal staff, landlords, and community partners to provide holistic care.
• Participate in supervision, ongoing training, and continuing education.

Benefits

• Schedule: Regular business hours and varied schedule including rotating on-call schedule to address after-hours and weekend emergencies. On-call rotation will receive an on-call stipend per policy.
• Work-Life Balance including Paid Time Off: Vacation and sick leave to recharge and care for yourself and your loved ones.12 paid holidays and a floating birthday holiday.
• Comprehensive Benefits: Health, dental, and vision insurance, short- and long-term disability, and employer-paid life insurance available to eligible employees.
• Financial Wellness: 401(k) retirement plan with employer match and discretionary contributions.
• Professional Growth: Continuing education, mentorship, and career advancement opportunities.
• Employee Support: Access to the Employee Life Assistance Program for mental health, legal, financial, and personal guidance.
• Perks and Discounts: LifeMart program savings on electronics, wellness, travel, childcare, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level