Housing Case Manager - Long Island City

Housing Works • Long Island City, NY

18h • $24 - $31 • Onsite

About The Position

The Housing Case Manager (HCM) is responsible for delivering comprehensive case management, supportive services, and housing-focused assistance to single adult clients residing in DHS shelters. The HCM provides assessments, service planning, benefit assistance, crisis intervention, and housing placement support for a caseload of up to thirty (30) single adults. The goal of this role is to assist clients in achieving stability, improving overall well‑being, and securing permanent housing.

Requirements

• Bachelor’s degree is preferred in social work, psychology, counseling, or related field, or three years of relevant experience in a social service setting.
• Bi‑lingual Spanish strongly preferred.
• Experience working with homeless adults, including those with mental illness, substance use issues, or immigration/migrant backgrounds.
• Ability to work flexible hours, including occasional overtime.
• Must clear required background checks.
• Strong ability to manage crises and de-escalate tense situations.
• Familiarity with DHS systems (CARES, HRA OneSite) preferred.
• Proficiency in Microsoft Office Suite..
• Proficiency in Microsoft Office (Word, Outlook, PowerPoint, Excel).
• Ability to manage multiple tasks with sound judgment and discretion.
• Strong relationship‑building skills with diverse stakeholders.
• Ability to work independently and in a fast‑paced, deadline‑driven environment.
• Strong communication, problem‑solving, and conflict‑resolution skills.
• Commitment to confidentiality and harm‑reduction principles.

Responsibilities

• Provide case management services — including conducting psychosocial assessments, developing treatment plans, assisting with obtaining and retrieving vital documents, assisting with applying for benefits and entitlements, performing room inspections, and preparing and gathering documents needed for housing placement — for up to thirty (30) single adults.
• Maintain client records in accordance with all funder and regulatory requirements, as well as Housing Works standards.
• Provide referrals and follow‑ups for medical, mental health, substance use, financial, and other supportive needs.
• Collaborate with internal programs (ADHC, Health Homes, Behavioral Health, Legal, Job‑Training, etc.).
• Support client transitions to housing and assist with move‑ins.
• Develop strength‑based individualized goals with clients.
• Provide feedback on goal participation.
• Discuss financial management and subsidy requirements.
• Accompany clients to appointments as needed.
• Participate in weekly supervision and attend meetings prepared.
• Complete paperwork and reports by deadlines.
• Demonstrate strong customer service and represent the program professionally.
• Participate in advocacy efforts.
• Maintain confidentiality and apply harm‑reduction practices.
• Travel within the NYC area using public transportation.
• Conduct monthly room inspections.
• Work one weekend day per month.
• Remain on‑site 100% of the time.

Benefits

• We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary.
• Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year.
• We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level