Housing Case Manager - Housing & Emergency Support Services - Full-Time

Axess Family Services, Inc. • Ravenna, OH

128d • $38,000

About The Position

The Housing Case Manager provides case management and advocacy for program participants of the agency's housing programs. This role requires maintaining a flexible schedule to ensure that case management services are provided to households effectively.

Requirements

• Ability to model open communication, fair and equitable treatment, and display caring and compassion.
• Willingness to learn client-centered model and conflict resolution; ability to manage crisis situations.
• Knowledge of community services and supports.
• Must possess Microsoft Word skills.
• Valid Ohio Driver’s License and ability to meet agency requirements for driving insurability.
• Must be able to meet agency requirements for criminal background check (Ohio Bureau of Criminal Identification & Investigation).

Nice To Haves

• CPR/First Aid Certification preferred.

Responsibilities

• Completes participant intakes to determine eligibility; assists applicants with obtaining required documents and verifications.
• Provides resources and referrals to assist with security deposits and/or participant rental portions.
• Attends all program participant lease signing appointments, acting as a program advocate to ensure participant understanding and compliance.
• Works cooperatively with F&CS Property Management Department, area Metropolitan Housing Authorities, and miscellaneous other housing collaboratives.
• Assures both program and leasing policies and procedures are followed.
• Completes proper documentation and reporting procedures as needed to compile statistics, resident information, and special projects.
• Enters and maintains client information into HMIS, a state-wide database system, including required annual household assessments.
• Completes regular in-home visits and acts as agency liaison to ensure housing is clean, tidy, and meeting leasing requirements.
• Provides active case management and advocacy including crisis intervention as appropriate.
• Attends monthly staff meetings, all-agency meetings, countywide Prioritization meetings, and other pertinent meetings within the community.
• Drafts correspondence as needed to clients, property management, referral sources, etc.
• Maintains active, organized, and professional files on all program participants.
• Identifies and reports problems or unmet needs to Program Manager/Director and/or Property Management.
• Maintains records for all reported issues and/or work orders and follows up to ensure timely resolution.
• Complies with the agency policies and procedures, COA regulations, federal and state requirements, and educational/certification/registry requirements.
• Completes other tasks as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees