Housing Assistant

City of New York

425d • $42,723 - $69,243

About The Position

The Housing Assistant position at the New York City Housing Authority involves supporting the Leased Housing Department by reviewing rental and transfer packages, resolving tenant-related issues, and ensuring compliance with housing regulations. The role requires effective communication with landlords and outside agencies, as well as conducting informal conferences and reviews. This position is essential for maintaining efficient operations within the housing assistance framework.

Requirements

• A baccalaureate degree from an accredited college
• An associate degree or sixty semester credits from an accredited college and one year of satisfactory full-time experience in housing management at a development containing at least 150 apartments
• A four-year high school diploma or its educational equivalent, and three years of satisfactory full-time experience in housing management
• A satisfactory equivalent combination of education and experience as described above.

Nice To Haves

• Knowledge of the Housing Choice Voucher (Section 8) Program and related compliance functions
• Extensive knowledge of the Siebel database
• Proficiency in Word, Excel, Outlook, and other database systems
• Ability to communicate clearly and concisely, both verbally and in writing
• Excellent detail-orientation and follow-up skills
• Ability to establish and maintain effective working relationships with peers, superiors, residents, community service agencies, and the public
• Ability to manage multiple priorities and demands, analyze situations, identify problems and offer solutions.

Responsibilities

• Review rental and transfer packages submitted by voucher holders
• Check for rent reasonableness, building code violations, HPD violations, 40% rule and banned owners
• Create building and units if not in Siebel
• Prepare packages for scanning and finalize rental processes in Siebel
• Process voucher extensions
• Resolve Applicant and Tenant related issues
• Communicate with outside agencies to ensure and expedite the rental/transfer process
• Ensure accurate and timely responses to inquiries
• Promptly review and disposition reasonable accommodation requests
• Create and process payment adjustments
• Conduct informal conferences and informal reviews
• Report system issues and suggest enhancements to improve operations
• Establish effective working relationships with internal and external customers
• Perform related duties as assigned.

Benefits

• Public Service Loan Forgiveness eligibility
• Diversity and inclusion in the workplace
• No residency requirements

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED