Housing Assistant - Bilingual (Spanish)

City of New York • Brooklyn, NY

3d • Onsite

About The Position

THIS POSITION IS LOCATED AT 787 ATLANTIC AVENUE, BROOKLYN NY The New York City Housing Authority is seeking a Housing Assistant for the Leased Housing Department’s Brooklyn Client Services Housing Navigation Unit. Brooklyn Client Services performs various duties related to the voucher issuance and rental process, including reviewing documents to determine eligibility for the Section 8 program, reviewing RAD and Project based rental packages for applicants; resolving applicant related issues, verifying information about the applicant's income, communicating with the landlord and outside agencies and conducting informal conferences & reviews, and communicating with voucher holders in Spanish as may be required if they have limited or no facility in English. This position will report to the Assistant Housing Manager(s), with some latitude for independent judgment and decision-making. The Housing Assistant’s responsibilities will include, but are not limited to, the following:

Requirements

• A baccalaureate degree from an accredited college; or
• An associate degree or sixty semester credits from an accredited college and one year of satisfactory full-time experience in housing management at a development or developments containing at least 150 apartments, performing any one or a combination of the following duties: interviewing applicants; determining eligibility; gathering and evaluating information to resolve complaints; collecting rents; and/or resolving tenant-related problems; or
• A four-year high school diploma or its educational equivalent, and three years of satisfactory full-time experience as described in “1” above; or
• A satisfactory equivalent combination of education and experience as described in "1" or "2" above. Undergraduate college credit may be substituted for experience on the basis of 30 semester credits from an accredited college for one year of satisfactory full-time experience. However, all candidates must have a four-year high school diploma, or its educational equivalent.
• Oral proficiency in a foreign language required by New York City's Housing Authority. Such proficiency must be demonstrated by passing an oral test.

Responsibilities

• Maintain voucher holders’ records by entering and reviewing case notes; logging events and progress.
• Serve as the primary point of contact for property owners, case managers, and the voucher holders during the eligibility and lease-up process.
• Work with Section 8 applicants and tenants with limited or no facility in English, communicating with them in Spanish as may be required.
• Establish and maintain effective working relationships with internal and external stakeholders.
• Interview applicants, review documents and determine eligibility for Tenant Based, VASH, Project based and RAD Project based vouchers
• Conduct sex offender, criminal background checks and other related verifications for the applicant (i.e., WMS, HUD EIV former and existing tenant search, SAVE)
• Brief all Project Based applicants on the program.
• Review Eligibility SR and case to ensure information is accurate and required documents are uploaded.
• Review documents and complete Lease Up processes for Tenant Based, VASH, Project Based and RAD Project Based rentals.
• Create building profiles and units in Siebel.
• Prepare rental packages and cover letters for scanning.
• Check for rent reasonableness, building code violations, HPD violations, 40% rule and banned owners.
• Complete related verification searches.
• Create and process payment adjustments.
• Resolve voucher holder related issues.
• Communicate with outside agencies to ensure and expedite rentals.
• Ensure accurate and timely responses to inquiries.
• Report system issues and recommend enhancements to improve operations.
• Perform related duties as assigned.

Benefits

• NYCHA provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees Retirement System (NYCERS).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level