Housing Assistance Coordinator I

Boulder Housing Partners • Boulder, CO

4d • $23 - $25 • Onsite

About The Position

Under general supervision, the Housing Assistance Coordinator I will maintain high occupancy levels for BHP’s Housing Choice Voucher Program by maintaining a caseload of active participants and processing all actions associated with the life of a participant – from briefing/issuance of voucher, lease up of voucher, all recertifications, conducting inspections, and termination from the program. HIRING RANGE AND BENEFITS: Hiring Range: $23 - $25/ hour DOQ Applications will be accepted through March 17, 2026. What it’s like to work with us: We know our employees are our most important resource, in addition to rewarding and meaningful work we enjoy: Medical, dental, vision health plans. Retirement benefits that include PERA defined benefit plan plus 401k and 457 plans. Paid life insurance. Employee wellness program. Long term disability 13 paid holidays per year plus vacation and sick leave. Five paid Summer Fridays off (if applicable) Excellent work-life programs, such as flexible schedules, training opportunities, and more. ESSENTIAL JOB FUNCTIONS: 1. Maintains high occupancy levels for the Housing Choice Program by performing daily operational tasks for a voucher case load consisting of approximately 200 tenant-based vouchers: Audits applicant files within 3 days of receipt, to ensure program eligibility in accordance with BHP Admin Plan and HUD 24 CFR. Schedules and conducts briefings within 10 business days of receipt of the file. Processes regularly scheduled recertifications, with the goal of providing the participant with 45-day advance notice of any change in rent portions. Performs complex calculation of sources of income and assets. Calculates rent and housing assistance payments and ensures 100% accuracy on all work. Conducts inspections. Submits 50058s to HUD’s PIC/HIP system on time as per HUD timeframes and ensures acceptance into the PIC/HIP system of all records, corrects errors if needed. Initiates and documents repayment agreements. Maintains tickler files for recertifications and re-inspections. Performing daily computer data entry and correspondence with clients and landlords. Can follow due process as contained in BHP Admin Plan and HUD 24 CFR and maintain proper documentation of such in file, to ensure program compliance and facilitate Participant Termination for Non-Compliance, when applicable. 2. Works with local private landlords in securing and maintaining housing opportunities: Conducting landlord outreach opportunities and activities Executing HAP contracts with landlords Ensuring correct, accurate and timely processing of HAP payments to landlords Addressing complaints and issues brought by the landlord. Working with landlords to enforce program compliance. 3. Provides excellent customer service by: Coordinating with partner agencies for problem resolution Problem-solving with landlords and participants when issues arise. Addressing issues and complaints from participants Working with reasonable accommodation issues under 504/ADA law Providing guidance and training to other team members as needed Working closely with other BHP departments 4. Performs related duties as required by management to meet the needs of BHP. 5. Regular, predictable attendance is an essential function of this position 6. Takes proper safety precautions, anticipates unsafe circumstances, and acts accordingly to prevent accidents. Responsible for the safety of self, others, materials, and equipment. Uses all required safety equipment. 7. Maintains a high level of professionalism and integrity; listens to questions and concerns, evaluates issues and possible solutions, works collaboratively with the Boulder Housing Partners team to address systemic problems; inspires confidence and respect; uses feedback from others to grow and develop. 8. Actively supports and upholds BHP’s stated mission and values. Optimizes the use of resources; responsible for knowing and complying with all BHP policies. Participates in professional training and development; and adheres to attendance and workplace attire policies. Boulder Housing Partners is committed to hiring employees who provide excellent customer service. Our employees communicate courteously and responsively with the public and co-workers, are sensitive to diversity issues provide effective and efficient service to the public and co-workers and act with a high level of integrity and take responsibility for their words and actions.

Requirements

• High School diploma or equivalent.
• Demonstrated written and verbal communications skills.
• Ability to work independently and to assume responsibility for completion of complex workload without close supervision.
• Demonstrated time management and organizational skills.
• Demonstrated ability to perform detail-oriented work, including the ability to apply detailed guidelines to specific individual cases (as in determining eligibility for federal programs).
• Basic math skills.
• Ability to deal courteously and effectively with the public.
• Conflict resolution skills.
• Sensitivity to people who have special needs, such as the culturally diverse, persons living with a disability, elderly, or chronically mentally ill.
• Acceptable background information, including criminal history.

Nice To Haves

• Bi-lingual in Spanish and English.
• Previous experience in federally subsidized housing programs.
• Experience with Yardi software system.

Responsibilities

• Maintains high occupancy levels for the Housing Choice Program by performing daily operational tasks for a voucher case load consisting of approximately 200 tenant-based vouchers
• Works with local private landlords in securing and maintaining housing opportunities
• Provides excellent customer service by
• Performs related duties as required by management to meet the needs of BHP.
• Regular, predictable attendance is an essential function of this position
• Takes proper safety precautions, anticipates unsafe circumstances, and acts accordingly to prevent accidents. Responsible for the safety of self, others, materials, and equipment. Uses all required safety equipment.
• Maintains a high level of professionalism and integrity; listens to questions and concerns, evaluates issues and possible solutions, works collaboratively with the Boulder Housing Partners team to address systemic problems; inspires confidence and respect; uses feedback from others to grow and develop.
• Actively supports and upholds BHP’s stated mission and values. Optimizes the use of resources; responsible for knowing and complying with all BHP policies. Participates in professional training and development; and adheres to attendance and workplace attire policies.

Benefits

• Medical, dental, vision health plans.
• Retirement benefits that include PERA defined benefit plan plus 401k and 457 plans.
• Paid life insurance.
• Employee wellness program.
• Long term disability
• 13 paid holidays per year plus vacation and sick leave.
• Five paid Summer Fridays off (if applicable)
• Excellent work-life programs, such as flexible schedules, training opportunities, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED