Housing and Consumer Service Engagement Manager - CV

City of Newark, OH • Newark, OH

265d • $38

About The Position

The Housing and Consumer Service Engagement Manager is responsible for overseeing all homeless programs associated with COVID-19 mitigation efforts, including shelters, outreach services, and drop-in facilities. This role involves programmatic and fiscal oversight of the COVID-19 Programmatic Support Sheltering Initiative, managing case manager liaisons, and ensuring that program goals and deadlines are met. The manager will also research, develop, and implement best practices for sheltering and case management relevant to the current and post-pandemic environment. Training in-house and contracted staff on effective case management practices is a key responsibility, as well as managing the sheltering initiative and COVID-19 mitigation staff. Strategic planning for the emergency sheltering initiative is also a critical component of this role, along with developing partnerships with various agencies to assist site residents.

Requirements

• Experience in program management, particularly in homeless services or related fields.
• Strong understanding of case management practices and sheltering initiatives.
• Ability to develop and maintain partnerships with various agencies.
• Experience in fiscal management and reporting, particularly with HUD funding.
• Strong communication and training skills.

Nice To Haves

• Experience working with COVID-19 related programs.
• Knowledge of emergency response systems.
• Familiarity with HMIS (Homeless Management Information System).

Responsibilities

• Responsible for programmatic oversight for all homeless programs associated with COVID-19 mitigation efforts including shelters, outreach services, and drop-in facilities.
• Responsible for programmatic and fiscal oversight of the COVID-19 Programmatic Support Sheltering Initiative.
• Manage case manager liaisons and ensure meeting of deadlines and overall goals and objectives of the program.
• Research, develop, and implement best sheltering and case management practices relevant to the current and post-pandemic environment.
• Train in-house staff and contracted shelter staff on effective use of the case management model to ensure individual resident short-term goals are met.
• Manage sheltering initiative and COVID-19 mitigation staff.
• Develop and implement emergency response system at participating shelters in partnership with the Community Engagement & Stakeholder Manager.
• Serve as personal point of contact for sheltering leadership team/staff for emergent circumstances and incident reporting.
• Manage emergency response team.
• Manage billing and work with the fiscal team to ensure timely reimbursement for services rendered.
• Report to HUD in a timely manner on the use of CV-funds.
• Ensure that programmatic and fiscal contractual obligations are being met.
• Establish and implement policies and protocols to promote effective programmatic monitoring and accountability.

Benefits

• Contractual position with a pay rate of $38/hr.
• Bi-weekly compensation.
• Health benefits not included.

What This Job Offers

• Industry: Executive, Legislative, and Other General Government Support
• Number of Employees: 5,001-10,000 employees