Housing Advocate - Day Shift

Volunteers Of America, Utah • Salt Lake City, UT

1d • $17 • Onsite

About The Position

Housing Advocates provide front line support to clients and assist clients with daily activities such as mail access, transport, property storage, program orientation, client check-ins, security screening, and more. Housing Advocates get to work with clients who are homeless including: single women, domestic violence victims; individuals with behavioral health and/or substance use disorders, those who are medically frail, and/or those exiting prison or jail. Housing Advocates work as a team toward the shared goal of helping every resident obtain housing.

Requirements

• Familiarity with Trauma Informed Care and Housing First philosophies and willingness to incorporate them in daily work.
• Excellent customer service skills with the ability to communicate effectively and handle difficult situations with professionalism and empathy.
• Possess basic computer skills.
• Ability to uphold professional boundaries, confidentiality regulations, agency policies and procedures, and interact in a professional manner with a diverse workforce, clients, and the public.
• Willingness to accept supervision and direction.
• Must be at least 21 years of age, possess a current driver’s license, have a good driving record and be insurable on the agency liability policy.
• Must be able to pass Utah-DHS – Office of Licensing background screening and pre-employment drug screen.
• Ability to lift and carry 25 lbs.
• Ability to move around the facility, interacting with clients for extended periods.

Responsibilities

• Provide quality customer service to clients accessing shelter and deliver services with safety, respect and effectiveness.
• Provide clear and specific information to clients regarding expectations, program activities and schedule during their orientation and ongoing as needed.
• Assist in resolving conflicts utilizing de-escalation skills and trauma informed practices.
• Provide immediate and professional response to any security /safety emergency or disturbance within or immediately outside facility following appropriate policies and procedures.
• Assist in maintaining a clean and safe facility, identifying and addressing special needs and/or referring needs to supervisor.
• Utilize a trauma informed approach when managing difficult client behaviors.
• Answer phones, greet clients, volunteers, donors, and other visitors in a friendly and professional manner, and aid as needed.
• Utilize the onsite supervisor and the on-call system for guidance and support and follow appropriate protocol for covering shifts in the event of illness, vacation, or other time off.
• Ensure that all paperwork related to client and program activities is in accordance with licensing and contract requirements, properly completed, managed confidentially, and stored appropriately.
• Use agency vehicles to complete errands and to provide safe transportation for clients when necessary.
• Attend work as scheduled and arrive at the designated time.
• Work must be performed on-site due to the need to provide direct client care.

Benefits

• Low-cost medical, dental, and vision coverage.
• Health savings account.
• 403b retirement plan with employer match (50% match up to 3%).
• Employee Assistance Program for all employees
• 33 paid days off: 11 observed paid holidays, 12 sick days, and 10 vacation days to start. Vacation increases to 12 days after 1 year, 15 days after 2 years, and more at 5 and 9 years of service. Sick and vacation time accrue hourly per pay period.
• $50,000 in employer-paid life insurance; additional coverage available.
• Employer contribution to your Health Savings Account (paid quarterly)
• Employee Referral Program including cash bonuses and paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees