Housing Advocate Dorm Lead - Graves

The Road Home•Salt Lake City, UT

2d•$18•Onsite

About The Position

The Housing Advocate Dorm Lead provides compassionate, trauma-informed support to individuals experiencing homelessness by ensuring a safe, clean, and welcoming shelter environment. This role involves direct guest engagement, monitoring dorms and common areas, and assisting with basic facility upkeep. The Dorm Lead responds to guest needs, helps resolve conflicts, and collaborates with supervisors and team members to maintain a respectful and inclusive space. This position is trained in crisis intervention, incident reporting, and best practices, and demonstrates cultural responsiveness and strong boundary-setting skills.

Requirements

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Must pass a pre-employment background check and drug screening.
Demonstrate emotional regulation to remain calm and professional during high-pressure situations and unpredictable situations.
Engage respectfully and effectively with people of all races, socio-economic backgrounds, and cultures.
Exercise proper discretion and independent judgment to make sound decisions, at times without immediate supervision.
Actively listen, demonstrate empathy, and provide supportive assistance to guests.
Work effectively in a fast-paced, dynamic environment and skillfully manage multiple tasks.
Set and maintain healthy boundaries with guests while consistently demonstrating respect and empathy.
Utilize knowledge of community resources and connect guests with relevant support services.
Strong boundary-setting skills and demonstrate the ability to set and maintain appropriate boundaries with guests.
Strong interpersonal skills and ability to work with diverse populations.
Provide thoughtful and attentive customer service by communicating clearly and handling difficult situations with professionalism, patience, and empathy.
Use basic computer programs (email, spreadsheets, and more) and have basic computer skills.
Ability to accept supervision, direction, and feedback with openness.
Communicate clearly and effectively with clients, coworkers, and supervisors using verbal and written communication.
Ability to lift and move heavy items up to 50 pounds.
Ability to sit, stand, and move for at least an hour at a time or more.
Ability to bend, squat, kneel, twist, push, and pull to perform job functions.
Ability to use stairs or steps.
Wear OSHA-required protective gear for safety.

Nice To Haves

Experience working with diverse and/or vulnerable populations is preferred.
High School Diploma or GED is preferred.

Responsibilities

Provide quality, trauma-informed customer service to guests who may be in need of resources in addition to shelter.
Observe and help regulate shelter activities to ensure rules and procedures are followed.
Provide clear, specific, and consistent information to residents, including instruction on shelter rules and procedures.
Assist in maintaining a clean and safe facility by identifying special needs and reporting them to a supervisor. This includes basic cleaning tasks such as sweeping, mopping, sanitizing bio spills, and ensuring workspaces are prepared for the next shift.
Maintain a consistent presence in the dorms to engage with guests, respond to needs, and check in on staff stationed in support rooms.
Monitor and address issues related to excessive belongings or food items in the dorms.
Take the lead with your supervisor on dorm cleaning days to ensure the dorm is cleared and that staff understand their duties.
Take the lead in performing thorough rounds of the facility, which includes stocking support rooms, checking in with staff, and inspecting dorms, bathrooms, and common areas for maintenance or safety concerns.
Take the lead on ensuring timely and accurate data collection for Client Interactions have been logged for the day, reviewing shift logs and notes.
Ensure State Dashboard has been accurately updated each shift.
Answer phones, take accurate messages, and respond to inquiries from the public.
Attend mandatory agency trainings, including Trauma-Informed Care, Housing Focused, De-escalation, Suicide Prevention, CPR, and more.
Participate in emergency drills and environmental safety activities, as required.
Follow all agency protocols for security, safety, and sanitation to maintain a clean and secure environment for guests and staff.
Maintain regular and reliable attendance as an essential function of this position.
Other duties as assigned.