Housewares - Manager

Good Food Holdings Companies•Los Angeles, CA

About The Position

Since opening our first market in Rolling Hills, CA, Bristol Farms has brought people together around a love for cooking and sharing delicious food. We have worked to create a community of curious foodies - people who enjoyed exploring the aisles and discovering new and exciting ingredients. We know that in order to achieve this goal, we must provide the freshest, highest-quality, locally sourced meat, seafood, and produce, complement it with an awesome array of groceries in each aisle, and create an extraordinary experience for every guest. To create that experience, we rely on our amazing team members and leaders to provide extraordinary service; and to create a fun, interactive, and engaging environment where we invite the guests to participate in the experience. We seek out team members who not only enjoy food but are passionate about it. Team Members who thrive in a fast-paced environment and can still maintain a calm demeanor, who have a positive attitude, and who work well in a team environment. People who are warm, outgoing, authentically amazing, and want to be inspired, challenged, and proud of where they work. We look for team members who can connect with people and reach a level of hospitality that exceeds guests' expectations. Ingredients You'll Bring to the Table You love food and can create an experience that is beyond the everyday. You have a positive attitude and work well in a team environment. You can connect with people and reach a level of hospitality that exceeds guests' expectations. You are warm, outgoing, authentically amazing, and want to be inspired, challenged, and proud of where you work, You embody a spirit of entrepreneurship and mutual respect. You approach every situation with a YES! attitude and seek to find a solution to all opportunities that arise. The Housewares Manager must have the necessary confidence, commitment, and motivation to move others towards success. Key personality traits and skills to accomplish this are: strong communication skills, good listening skills, strong leadership skills; must be self-motivated, observant, perceptive, decisive, flexible, patient, supportive, and must possess a strong sense of urgency in all duties performed.

Requirements

High school diploma or general education degree (GED); or six months to one-year related experience and/or training; or equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers, or employees of Bristol Farms.
This is a customer service driven position. The candidate must have the ability to speak, read and understand English.
He or she should have the ability to calculate figures and amounts such as discounts, interest, and percentages.
Ability to add, subtract, divide, and multiply using whole numbers, common fractions, and decimals.
The Housewares Manager should have the ability to interpret a variety of instructions in written, oral, diagram, or schedule form.
He or she should be able to resolve conflicts in such a manner to create a win-win situation.
He or she should be able to analyze a variety of situations, think through to a solution and implement the solution.
Ability to stand for long periods of time
Ability to walk
Frequent use of hands to finger, handle, or feel objects, tools, or controls
Ability to talk or hear
Ability to taste or smell
Ability to reach with hands and arms
Ability to climb or balance and stoop, kneel, crouch, or crawl
Ability to lift and /or move up to 25 pounds, occasionally lift and/or move up to 75 pounds
Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Responsibilities

Leads by example; models correct behavior and adherence to company policies and procedures.
Required to perform all duties of the Housewares Clerk.
Must be knowledgeable of merchandise sold in the Housewares Department to educate customers & staff on functions/use of merchandise.
Responsible for ordering, receiving, and merchandising. Responsible for all items from the time the product is delivered to the back door until it is purchased by our customers.
Orders merchandise or prepares requisitions to replenish merchandise on hand.
Receives merchandise and verifies against purchase order. Reports/documents damaged & shorted merchandise following company procedures.
Prices merchandise according to handheld scanner and verifies price against purchase order. Reports/documents price discrepancies and “not on file” items.
Processes purchase order for implementation at required deadline.
Ability to merchandise “bold displays.”
Displays and arranges merchandise on shelves, counters, or tables to promote sales.
Changes and/or moves displays to keep merchandise fresh and appealing to the customer.
Cleans merchandise, shelves, counters, and tables.
Obtains merchandise requested by customers or receives merchandise selected by customers.
Operates a cash register following established policies and procedures.
Responsible for the accurate recording of customer transactions, including the acceptance of payment in accordance with Bristol Farms/Lazy Acres Market’s cash register procedures.
Responsible for accurate balancing of cash register.
Maintenance of inventory control especially for theft, shrinkage, and storage.
Assures low shrink and waste through proper ordering and inventory control.
Responsible for inventory control, preparing for inventory, and inventory results.
Takes customers orders for gift baskets or any other special order in the Housewares Department.
Creates custom gift baskets following customer’s specifications.
Required to make bows for Gift Baskets by hand.
Obtains all items required to create gift basket; transfers merchandise used from other departments; completes appropriate paperwork.
Ensures custom Gift Basket is accurately priced in accordance to Bristol Farms/Lazy Acres Market specified guidelines.
Responsible for all schedule writing done fairly and objectively to drive the needs of the business.
Responsible for controlling labor results, including overtime under the supervision of the Store Director.
Supervises Housewares’ employees in; but not limited to, sales work, displays, gift basket assembly, receiving, price integrity, taking inventory.
Ensures compliance of Employees with established security, sales, and record keeping procedures.
Under the supervision of the Manager of Merchandising adheres to department budget and coordinates sales promotions.
Responsible for implementing and maintaining all marketing programs.
Trains all Housewares employees in suggestive selling techniques, merchandising techniques, & customer service skills on an on-going basis.
Responsible for using the tools provided by management to ensure the success of the department.
Responsible for communication with the Store Director and Manager of Merchandising on all department related issues.
Follows safety work standards and reports any safety hazards to Store Director.
Conducts accident investigations and completes paperwork within accordance to Cal Osha SAB-198.
Serves customers with a smile and willing attitude. Assures high sales through establishing relationships with customers to ensure repeat business.
Handles customer complaints in such a manner to assure customer satisfaction.
Availability requirements include; but not limited to days, evenings, weekends, holidays & occasional overnight.
Follows & enforces polices and procedures set forth in the employee handbook at all times.
At all times, meets and exceeds Bristol Farms/Lazy Acres Market’s standards in design, presentation, customer service, quality, cleanliness, and leadership.