Houseperson CtC

VALENCIA GROUP•Lubbock, TX

3d•$13•Onsite

About The Position

Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!! Come be a part of an AWARD WINNING TEAM. Cotton Court Hotel is located in Lubbock, TX and is a pillar of the community. Our hotel is unique to the city and we are looking for outstanding talent to provide exceptional customer service to our guests. We are part of Valencia Hotel Group, a collection of hotels are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.. Job summary: Our Houseperson communicate with guests in a friendly and welcoming manner with a smile. Support and service the room attendants. Responsible for but not limited to the following duties: delivering/carrying down and sorting linen, special cleaning projects, stripping rooms, vacuuming guest corridors, delivering guest laundry, shampooing/extracting carpets, discarding trash from guest rooms/corridors/service landings, room readiness moving furniture, delivering glass ware, and other requests that may be asked by the housekeeping supervisors and management. Ensuring guest requests are delivered in a timely manner and in pristine condition. Valencia Hotel Group is a growing hotel company and currently has 7 hotels across Texas and California. Shift requirements: Currently searching for day shifts ranging from 9am - 5 pm, Employees will work holidays and weekends.

Requirements

Hotel Operations or Customer Service experience preferred
Communicates effectively with others
Works productively with a team
Effective multitasking skills
Composure and patience under pressure
Strong English communication and organizational skills
Must be available to work mornings, nights, weekends and holidays

Responsibilities

Contribute positively to the team within the department
Participate in on-going training
Maintains a friendly, cheerful and courteous demeanor at all times
Provide friendly assistance in answering questions and offering information to guests
Maintains good customer relations by keeping aware of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone
Follow checklist for required duties and timeliness.
Complete all opening and closing duties.
Communicate with all other departments to fulfill guests’ needs
Sweep and mop floors in service landings on assigned floors as needed or directed by a supervisor/manager
Vacuum carpet throughout the assigned guest corridors on a daily basis
Keep detailed notes of assigned tasks throughout the shift.
Turn in completed task sheet at the end of each shift with time and noting each item as being completed.
Keep in constant communication with supervisors and managers until you return your radio to the housekeeping office. At no time should communication be cutoff prior to that.
Deliver guest requests in a timely manner and alert supervisor/manager on duty when completed.
Deliver requested supplies for room attendants to ensure successful completion of guest rooms.
Deliver linen and supplies to housekeeping storages on assigned floors.
Ensure all trash and dirty linen is collected at the end of each shift.
Remove all room service trays from guest sight on the guest floors. Place trays in housekeeping storage or service landing.
Assist with moving furniture, rugs, and equipment as needed.
Ensure all equipment is properly cared for and secure at the end of each shift.
Assist with checking guest restrooms for cleanliness if needed or directed by a supervisor/manager.
Assist with stripping rooms on occasion by taking trash and dirty linen out of room. Remove room service trays as well.
Ensure assigned floors’ housekeeping storages are properly filled with linen, towels, and room amenities for the day. Maintain shelf organization in assigned storages.
Ensuring guest request items such as microwaves and refrigerators are delivered smelling fresh and clean. Cribs are delivered with fresh clean sheets and are secure.
Ensure chemicals are used according to OSHA regulations and Hotel Valencia Riverwalk standards.
Assist with spot cleaning carpets in guest rooms with the proper chemicals. Shampooing and extracting carpets
Do not leave until a supervisor has verified your assignments have been completed and all DND’s have been called. Failure to leave before will result in disciplinary action.
Ensure the assigned master key is locked and secured at the end of each shift. Failure to do so will result in disciplinary action
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
Attend required meetings
Keep work areas clean and organized
Be extremely courteous to all customers and fellow employees
Report unsafe conditions to your supervisor immediately
Assure all safety and security policies and procedures are adhered to
Maintain hotel equipment in proper working conditions
Any other duties assigned by your immediate supervisor
Comply with Valencia Hotel Group (and its affiliates) standards and regulations to encourage safe and efficient hotel operations.
Maintain regular attendance in compliance with Valencia Hotel Group (and its affiliates) standards as required by scheduling which will vary dependent upon the Hotel needs
Complete other duties as assigned by Supervisor