Houseperson

Pyramid Global Hospitality•San Antonio, TX

2d•Onsite

About The Position

Pyramid Global Hospitality is a company that prioritizes its employees, fostering a supportive and inclusive work environment that promotes diversity, growth, development, and wellbeing. Their "People First" culture is evident in their employee development programs, comprehensive benefits, and commitment to building meaningful relationships. The company offers health insurance, retirement plans, paid time off, on-site wellness programs, local discounts, and employee hotel rates. They also provide ongoing training and development opportunities for career advancement. With over 230 properties worldwide, Pyramid Global Hospitality aims to create exceptional guest experiences and a collaborative work environment. The Hilton Garden Inn San Antonio Downtown, a Pyramid Global Hospitality property, emphasizes its culture, full benefit plans including 401k with company match, and bonus programs. They seek individuals with a passion for service and core values centered on personal development and team success. The cleanliness of a hotel is crucial for guest satisfaction, and the Housekeeping team plays a vital role. This House Attendant position is for individuals with great attention to detail, responsible for preparing and maintaining public spaces and assisting room attendants, thereby enhancing the guest experience.

Requirements

Housekeeping experience desirable
Neat, pleasant personality
Time management skills
Ability to work on feet for an extended period
Ability to communicate effectively
Ability to move, traverse, position self to reach corners on floors and high places; observe conditions, detect odors, position and navigate carts weighing up to 100 lbs in tight spaces; operate equipment including spray bottles, vacuums, mops, brooms, dust pans, scrub pads and dusters
Lift, carry and position loads of at least 25lbs

Responsibilities

Engage with guests to ensure their stay is going well
Work as a team to accomplish the goal of resort/hotel cleanliness
Walk all assigned floors at beginning and end of shift to collect bags, trash, and soiled linen
Pickup clean linen and refill the par stock of linen on each floor pantry
Deliver towels, cribs, cots and other items to the guest rooms on requests
Perform duties of room attendant when necessary
Refill the par stock of guest amenities and supplies on each floor pantry
Help the room attendants with the heavy lifting when super cleaning / spring cleaning of rooms
Clean all public areas in the prescribed manner while following department standard operating procedures
Remove soiled linen and trash from all service areas and take to appropriate locations in the prescribed manner
Always respond in a friendly, helpful manner to guests and other team members