HOUSEPERSON

Seminole Gaming•Tampa, FL

8d•Onsite

About The Position

Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Hard Rock Hotel & Casino Tampa can feel more like play than work. This expansive property is the premier entertainment destination of Central Florida & features high stakes table games along with thousands of the hottest slot machines. Owned & operated by the Seminole Tribe of Florida, this electrifying casino destination boasts rock star amenities at its AAA Four Diamond rated hotel ranging from seven award-winning Zagat-rated restaurants, a newly renovated Rock Spa® & Salon and VIP services galore. Our Commitment to Service: We don’t have customers, we have Guests. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current & future Guests. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits & a great work environment. The Houseperson is responsible for providing support to the guest room attendants and maintains par quantities of textiles, amenities, and cleaning supplies in designated areas so guests never have to request something that should be expected

Requirements

High School diploma/GED or equivalent required
Must have Exceptional guest service skills
Must be able to communicate effectively with guests in English, specific to position duties and responsibilities
Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience
Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals
Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance

Nice To Haves

Previous hotel cleaning experience is preferred

Responsibilities

Stocks central storage facility, work centers and guest room attendant’s carts with appropriate quantities of supplies. Conducts inventories as appropriate
Collects and inventories dirty linens removed from guest rooms and transports to designated area for delivery to laundry vendor. Receives and inventories cleaned linens from vendor
Maintains cleanliness in common/public areas of the hotel and assists with heavy cleaning in guest rooms as needed
Delivers special request items (pillows, refrigerators, roll-away beds, etc.) to guest rooms as needed
Promotes positive guest relations at all times
Other duties as assigned