Houseperson - Hotel Indigo Los Angeles Downtown

IHG•Los Angeles, CA

1d•$26 - $32

About The Position

Assist room attendants on assigned floors; collect dirty linens and transport to laundry areas, deliver fresh linens to room attendant carts throughout the day. May assist with stripping linens from room and/or the cleaning of public areas. Deliver and retrieve items requested by guests and housekeeping staff. At Hotel Indigo we deliver inspired service. In all we do, we are vibrant, curious and original. Be vibrant by carrying ourselves in a way that says to our guests we are energetic, motivated, confident. Be curious by being aware of our hotel and neighborhood and going out of our way to help guests learn and discover what's going on. Be original by building connections with our guests and being imaginative to create memorable experiences.

Requirements

Basic reading, writing, and math skills.
Carrying or lifting items weighing up to 75 pounds and pushing and or pulling items up to 300 pounds
Frequently standing up and moving about the facility
Frequently handling objects and equipment to maintain the facility
Frequently bending, stooping, and kneeling
Communication skills are utilized a significant amount of time when interacting with guests and employees.
Reading and writing abilities are utilized often when reading assignments and completing checklists.
May be required to work nights, weekends, and/or holidays.

Nice To Haves

Some housekeeping experience and ability to speak English preferred.

Responsibilities

Monitor and control supplies & amenities. Minimize waste within all areas of housekeeping.
Promote teamwork and quality service through daily communication and coordination with other departments.
Report to supervisor needed repairs or unsafe conditions.
Respond to guest complaints and ensure corrective action is taken to achieve complete guest satisfaction.
Respond to guests’ requests such as delivery of housekeeping supplies (e.g. linens, cots, etc.) in a timely and efficient manner.
May collect newspapers and other items for recycling.
Assist room attendants with heavy items such as mattresses and linens. Stock linen storage, deliver linens and other supplies to room attendants.
Clean other designated areas such as public restrooms, lobby area fixtures, vending areas, storage areas, and other public areas for assigned floors.
Remove all trash in guest rooms and dirty linen from assigned Room Attendants’ carts and closets and transport them to laundry.
Maintain cleanliness and organization of floor closets and vending areas; remove trash, wipe down shelves/counters; vacuum hallways, sweep stairwells and wax floor, remove non-floor closet items and store in appropriate areas.
Assist with deep cleaning projects.
May assist with other duties as assigned.