Houseperson - Delta Hotels by Marriott Fargo ND

Hotel Equities•Fargo, ND

About The Position

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently seeking an exceptional Houseman/Houseperson for the Delta Hotels by Marriott in Fargo, ND. Our team members don’t just come to work; they join a mission focused on becoming an extraordinary lodging company. In doing so, they are accepted and encouraged to grow, have fun, and develop lifelong skills. If you want to build relationships, explore your untapped talents, and make a difference every day, we encourage you to apply! As a Houseman/Houseperson, you will keep public areas spotless, collect dirty linens and trash, restock supplies, assist housekeepers, respond to guest requests (like delivering amenities), and perform general cleaning and minor maintenance.

Requirements

High School diploma /Secondary qualification or equivalent.
Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Must possess basic computational ability.
Must have basic knowledge of general cleaning principles, use of cleaning products and operation of standard cleaning equipment.
Must have vision ability to see minute debris and dirt in poorly lit areas, and to read written instructions and computer print-outs.
Must have upper body strength to lift up to 50lbs. continually throughout an 8 hour shift.
Must have finger, hand and upper body dexterity to push, pull and move levers, equipment and furniture throughout 8 hour shift.
Must be able to work with arms raised above head throughout an 8 hour shift.
Must be able to maneuver fully loaded trash cart, weighing up to 50lbs., through hallways and into/out of closets during entire work day.
Being passionate about people and service.
Strong communication skills are essential when interacting with guests and employees.
Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
Basic math skills are used frequently when handling cash or credit.
Problem-solving, reasoning, motivating, and training abilities are often used.
Have the ability to work a flexible schedule including nights, weekends and/or holidays

Responsibilities

Greets guests and responds to special requests.
Responds to guest concerns, complaints or suggestions appropriately, refers them to management in support of providing superior guest service.
May gather waste and/or contaminated materials for disposal. Assigned areas of the hotel may include guestrooms, hallways, lobby, stairwells and offices.
Maintains privacy and security by properly announcing entry and servicing guestrooms as appropriate.
Properly uses and maintains assigned equipment and supplies to departmental specifications, including vacuums, chemicals and cleaning aides.
Observes status and maintains common areas, including floor closets, stairwells, halls, lobby areas and elevators.
Properly maintains the daily log, including accounting for completed tasks, tracking issued keys and reviewing the communications log and file on a routine basis.
Properly handles lost and found items in accordance with department policies and security procedures.
Performs other duties as assigned by Management.
Keeps immediate supervisor promptly and fully informed of all problems or matters of significance.
Provides assistance to other employees and departments to contribute to the best overall performance of the department and hotel.