Houseperson

Hilton Grand Vacations•Branson, MO

About The Position

Currently seeking team members who are passionate about building lasting vacation memories for owners/guest visiting our resort properties! The position assists and supports the Room Attendants by ensuring that our guest rooms meet their high standards upon their arrival at our properties. You’ll also get to interact with our guests by delivering extra items to rooms. Providing excellent service to our guests and owners while their staying at the resort! Promptly assisting guest inquiries and needs while following brand standards. HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek’s “America’s Greatest Workplaces for Parents & Families.” Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

Requirements

Effective verbal and written communication skills. Ability to communicate well with guests in English.
Perform job functions with attention to detail, speed and accuracy
Physically able to work from ladder, move furniture, operate cleaning equipment and tolerate exposure to general cleaning chemicals. can tolerate environmental factors such as humidity, cold/heat, dust and noise.
Valid Diver’s License

Nice To Haves

Hospitality industry

Responsibilities

Provide customer service to guests, including information about resort services, activities and local attractions. Remove used and replace with new all linens, towels and vital products and supplies Transport clean and dirty linen to and from Operations and the Buildings. Maintain work carts/stations as necessary to optimize appearance and efficiency.
Make sure that all items delivered to the guest rooms are clean and in working order. Be a self inspector by examining carpets, drapes and furniture for stains, damage, or wear. Report maintenance deficiencies, replenish linen and guest amenities, assist co-workers when requested.
Work in a fast-paced and sometimes stressful environment, flexible with spontaneous demands from guests.
Identify and report preventative or other maintenance issues in public area or guest rooms.