Houseperson (Full-Time) - IHG Army Hotels - San Antonio, TX

About the position

The position involves assisting room attendants on assigned floors by collecting dirty linens and transporting them to the laundry area, as well as delivering fresh linens to room attendant carts throughout the day. The role may also include assisting with stripping linens from rooms and cleaning public areas. Additionally, the position requires delivering and retrieving items requested by guests and housekeeping staff.

Responsibilities

• Assist room attendants with heavy items such as mattresses and linens.
• Deliver linens and other supplies to room attendants.
• Remove all dirty linen from assigned Room Attendants' carts and closets and transport to laundry.
• Maintain cleanliness and organization of floor closets and vending areas; remove trash, wipe down shelves/counters; sweep and wax floor, remove non-floor closet items and store in appropriate areas.
• Respond to guests' requests such as delivery of housekeeping supplies (e.g. linens, cots, etc.) in a timely and efficient manner.
• Clean other designated areas such as public restrooms, fixtures, vending areas, storage areas, and other public areas for assigned floors.
• Report to supervisor needed repairs or unsafe conditions.
• Respond to guest complaints and ensure corrective action is taken to achieve complete guest satisfaction.
• Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• May collect newspaper and other items for recycling.
• May regularly assist with deep cleaning projects.
• May assist with other duties as assigned.

Requirements

• Basic reading, writing, and math skills.
• Some housekeeping experience preferred.
• Ability to speak English preferred.
• Ability to carry or lift items weighing up to 75 pounds.
• Ability to push and/or pull items up to 300 pounds.
• Ability to frequently stand up and move about the facility.
• Ability to frequently handle objects and equipment to maintain the facility.
• Ability to frequently bend, stoop, and kneel.

Nice-to-haves

• Communication skills for interacting with guests and employees.
• Reading and writing abilities for reading assignments and completing checklists.

Benefits

• Competitive financial and benefits package.
• Healthcare support.
• Dental insurance.
• Vision insurance.
• Disability insurance.
• Life insurance support.
• Matching 401k plan.
• Hotel discounts worldwide.
• Access to a wide variety of discount programs.