Houseperson (Full-Time) - IHG Army Hotels - San Antonio, TX

InterContinental Hotels Group • San Antonio, TX

401d

About The Position

The Houseperson position at IHG Army Hotels involves supporting room attendants by managing linens and supplies, maintaining cleanliness in public areas, and ensuring guest satisfaction through timely responses to requests. This role is essential for the smooth operation of housekeeping services within the hotel.

Requirements

• Basic reading, writing, and math skills.
• Some housekeeping experience preferred.
• Ability to speak English preferred.
• Ability to carry or lift items weighing up to 75 pounds and push or pull items up to 300 pounds.
• Frequently standing up and moving about the facility.
• Frequently handling objects and equipment to maintain the facility.
• Frequently bending, stooping, and kneeling.

Nice To Haves

• Previous experience in a hotel or hospitality environment.

Responsibilities

• Assist room attendants with heavy items such as mattresses and linens.
• Deliver linens and other supplies to room attendants.
• Remove all dirty linen from assigned Room Attendants' carts and closets and transport to laundry.
• Maintain cleanliness and organization of floor closets and vending areas; remove trash, wipe down shelves/counters; sweep and wax floor, remove non-floor closet items and store in appropriate areas.
• Respond to guests' requests such as delivery of housekeeping supplies (e.g. linens, cots, etc.) in a timely and efficient manner.
• Clean other designated areas such as public restrooms, fixtures, vending areas, storage areas, and other public areas for assigned floors.
• Report to supervisor needed repairs or unsafe conditions.
• Respond to guest complaints and ensure corrective action is taken to achieve complete guest satisfaction.
• Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• May collect newspaper and other items for recycling.
• May regularly assist with deep cleaning projects.
• May assist with other duties as assigned.

Benefits

• Healthcare support
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• Matching 401k plan
• Hotel discounts worldwide
• Access to a variety of discount programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: No Education Listed