HOUSEPERSON (FULL and PART TIME)

Belterra Casino Resort & Spa-posted about 1 year ago
Part-time • Entry Level
Florence, IN
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The Houseperson at Belterra Casino Resort & Spa is responsible for providing exceptional service to both guests and staff while assisting with housekeeping functions. This role focuses on maintaining cleanliness and organization in hotel rooms and common areas, ensuring that all standards are met for guest satisfaction.

  • Provides superior customer service and positively interacts with customers and employees.
  • Performs cleaning in all rooms, hallways, vending areas, guest landings, stairwells, service landings, and maid closets according to established standards.
  • Removes used laundry and trash from rooms.
  • Assists guests with questions or problems to ensure guest satisfaction.
  • Performs work in all areas of cleaning according to accepted standards and techniques, including the proper and safe use of machines and chemicals.
  • Reports hotel room facility problems related to structure, equipment, and plumbing to dispatcher.
  • Ensures that rooms are supplied with all hard and soft goods in compliance with company policy, including the completion of a 3-month soft good rotation.
  • Completes the 3-month rotation of mattresses, drapes, and furniture.
  • Assists in department projects as needed.
  • Maintains cleanliness and organization of maid closets.
  • Assists in cleaning rooms as needed.
  • Verifies orders arriving to ensure the full order was delivered.
  • Tracks a detailed log of items being delivered or removed for hotel rooms.
  • Ability to communicate effectively with guests and all levels of employees.
  • Ability to clean rooms and replenish soft and hard supplies.
  • Ability to effectively and efficiently move from floor to floor as needed.
  • Ability to communicate via a radio or phone.
  • Physical mobility and the ability to lift and move up to 75 pounds to perform room cleaning duties as needed.
  • Must be able to obtain and maintain all licenses/certifications per Federal, State, and Gaming regulations.
  • Must have flexible availability, especially on weekends.
  • Must be at least 18 years of age.
  • One year of progressive experience in hotel housekeeping.
  • Experience in stock and inventory management.
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