Housemen-FT

Fort Sill Apache Companies•Lawton, OK

About The Position

Portray a positive attitude under all circumstances, understand and represent the core values of Apache Casino Hotel and live the mission of always providing exceptional service Remain highly visible and be always readily available for guests, taking initiative to offer assistance or answer questions throughout the hotel Perform all shift checklist responsibilities which include cleaning and maintaining common areas, i.e., elevators, guest laundry, stock and storerooms, hallways, stairs, pool, and fitness center, vending area, break room, retail shop, etc., cleaning windows, sweeping, mopping, shampooing, waxing, and polishing floors Responsible for keeping laundry room and equipment clean and working in a safe manner Maintain current Material Safety Data Sheets book for housekeeping and laundry departments Always keep work area and supplies and storage area clean and orderly, cleaning equipment daily Support team members to ensure the entire workload is completed daily, and be willing and able to train new team members Skill in proper operation of the following tools and equipment to ensure cleanliness: commercial laundry washer and dryer, commercial iron, chemical dispensers, laundry cart and laundry chute, ozone machine and vacuum cleaner, cleaning dryer filters as scheduled and reporting equipment malfunctions promptly to the supervisor and maintenance order system Restock linen on floors as necessary, providing clean linen for guestrooms in a timely manner; restock supplies in common areas as necessary Separate linen according to classification, fabric and color, sort-stained linen for soaking and rewashing, separate, count and record damaged linen and place it in designated area, fold, stack, hang, and store all laundered linen Maintain par stock of laundry and cleaning supplies Understand and comply with the Eye, Hi, Goodbye program. Regular attendance is required. Other Duties and Responsibilities Know current casino promotions to provide information to guests upon request Maintain confidentiality of business and financial matters and information related to the property, tribal owners, partners, guests, team members, etc. Practice safety standards always. Verbally reports all safety issues to hotel maintenance immediately and issue work order through the electronic work order system Follow all universal precautions, blood borne pathogen procedures and Personal Protective Equipment (PPE) policies Take responsibility for keeping a safe work area by knowing where to get information, knowing how to read product labels and Material Safety Data Sheets (MSDS), and knowing when and how to warn others about hazards. Adhere to and comply with all safety regulations when handling chemicals according to MSDS Provide assistance to team members to contribute to the smooth operation of the department and the hotel Maintain security of equipment, keys and supplies issued each day Immediately report any suspicious activities by guest or others Perform other related duties as may be assigned by reporting supervisor Due to the cyclical nature of the hospitality/casino industry, team members may be required to work varying schedules to meet the business needs of Apache Casino Hotel. We are busiest during weekends and holidays, events, and peak seasons as they occur. There is a reasonable expectation you will be scheduled on duty and/or “on-call” during any of these times. Core Competencies Adhere to and act in accordance with all casino policies and procedures, and applicable federal, state, and local regulations Maintain a neat, clean, and well-groomed appearance (specific standards may apply departmentally based on uniform requirements). Where uniforms are required, they must be clean and pressed at the beginning of each shift Understand and comply with the Eye, Hi, Goodbye program Competency to follow detailed procedures and ensure accuracy in documentation, carefully monitoring processes and routine work details Ability to clearly present information verbally and in writing; read and interpret complex information; actively listen and talk with guests and team members Demonstrate a high level of service delivery to ensure guest and team member satisfaction; handle service failures and prioritize guest and team member needs Prepare for known problems and opportunities in advance; willingness to undertake additional responsibilities and respond to situations as they arise Maintain high standards despite pressing deadlines; reinforce excellence as a fundamental priority Capable of using tact, maintaining confidences, and fostering an ethical work environment; giving proper credit to others, and handling situations honestly Ability to adapt behavior to others’ styles, interact with people who have different values, culture, or backgrounds, be of service to difficult people, optimize the benefits of having a diverse workforce, developing rapport with others, and recognizing their concerns and feelings to build and maintain long-term associations based on trust Share due credit with team members; display team spirit, enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from fellow team members Ability to operate various types of equipment used in your department, for example personal computers, printers, copy machines, facsimile machines, and telephone Physical Demands and Work Environment The physical demands and work environment characteristics described are representative of those that must be met by a team member to successfully perform the essential job functions. While performing job duties the team member occasionally sits, and uses hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The team member stands for prolonged periods and walks, climbs or balances, stoops, kneels, crouches, or crawls. The team member must occasionally lift up to 35 pounds and push, pull or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. While performing job duties the team member is regularly exposed to risks associated with travel between buildings and back and forth to other areas as may be required due to business demands. The team member is occasionally exposed to fumes or airborne particles, including second-hand environmental smoke. The noise level in the work environment varies from light to moderate, and there are fluctuations in lighting due to flashing lights from slot machines and band lighting.

Requirements

High school diploma or GED preferred
Ability to work with personal computers, cleaning equipment and sanitation systems
Pass a background check and drug-screening test
Ability to read and interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Nice To Haves

Hotel housekeeping and commercial laundry room experience preferred

Responsibilities

Portray a positive attitude under all circumstances, understand and represent the core values of Apache Casino Hotel and live the mission of always providing exceptional service
Remain highly visible and be always readily available for guests, taking initiative to offer assistance or answer questions throughout the hotel
Perform all shift checklist responsibilities which include cleaning and maintaining common areas, i.e., elevators, guest laundry, stock and storerooms, hallways, stairs, pool, and fitness center, vending area, break room, retail shop, etc., cleaning windows, sweeping, mopping, shampooing, waxing, and polishing floors
Responsible for keeping laundry room and equipment clean and working in a safe manner
Maintain current Material Safety Data Sheets book for housekeeping and laundry departments
Always keep work area and supplies and storage area clean and orderly, cleaning equipment daily
Support team members to ensure the entire workload is completed daily, and be willing and able to train new team members
Skill in proper operation of the following tools and equipment to ensure cleanliness: commercial laundry washer and dryer, commercial iron, chemical dispensers, laundry cart and laundry chute, ozone machine and vacuum cleaner, cleaning dryer filters as scheduled and reporting equipment malfunctions promptly to the supervisor and maintenance order system
Restock linen on floors as necessary, providing clean linen for guestrooms in a timely manner; restock supplies in common areas as necessary
Separate linen according to classification, fabric and color, sort-stained linen for soaking and rewashing, separate, count and record damaged linen and place it in designated area, fold, stack, hang, and store all laundered linen
Maintain par stock of laundry and cleaning supplies
Understand and comply with the Eye, Hi, Goodbye program.
Regular attendance is required.
Know current casino promotions to provide information to guests upon request
Maintain confidentiality of business and financial matters and information related to the property, tribal owners, partners, guests, team members, etc.
Practice safety standards always. Verbally reports all safety issues to hotel maintenance immediately and issue work order through the electronic work order system
Follow all universal precautions, blood borne pathogen procedures and Personal Protective Equipment (PPE) policies
Take responsibility for keeping a safe work area by knowing where to get information, knowing how to read product labels and Material Safety Data Sheets (MSDS), and knowing when and how to warn others about hazards. Adhere to and comply with all safety regulations when handling chemicals according to MSDS
Provide assistance to team members to contribute to the smooth operation of the department and the hotel
Maintain security of equipment, keys and supplies issued each day
Immediately report any suspicious activities by guest or others
Perform other related duties as may be assigned by reporting supervisor