Housekeeping Working Supervisor - Hilton Hawaiian Village Waikiki Beach Resort

Hilton•Honolulu, HI

1d•$28 - $35•Onsite

About The Position

A Housekeeping Supervisor is responsible for supervising, directing, assisting, and assuring the completion of housekeeping tasks assigned to Housekeeper I - Rooms, Housekeeper I - GC and Housekeeper II, in the guest rooms, corridors, and public spaces to maintain Hilton's high standards of cleanliness. Adhere to and administer the Hotel's rules and regulations, and the department's policies and procedures. Specifically, you would be responsible for performing the following tasks to the highest standards: Visually inspects VIP rooms, guest rooms, corridors, lobbies, function rooms, public facilities for cleanliness and appearance by extending arms over head, touching, smelling, hearing, reaching, lifting, climbing, bending, stooping, kneeling, standing and working at ground level and up to thirty feet above ground level on cherry pickers and/or ladders continuously for extended periods of time. Requires the ability to provide clear direction, instruction and guidance to subordinates verbally and via the phone. Trains, monitors and follows-up on performance of assigned Housekeepers. Provides organization, instruction, guidance, communication, counselling, as well as exercise good judgement, while reinforcing Hilton's high standards of quality. Requires the ability to clearly communicate verbally and via the telephone. Prepares assignments to correct cleaning discrepancies and supply requisitions for Housekeepers to maintain par stock in linen closets, utility rooms, etc. Prepares work performance reports and follows-up on all personnel assigned to work area and submit to the Housekeeping staff. Ensures all jobs are completed within the shift. Inputs and retrieves necessary information into a moderately complex computer system. Prepares necessary reports, for example\: P.M. room status report. Takes requested inventories and surveys of furniture, fixtures, equipment and supplies, etc. Ensure that carts, linen/supply closets, and utility rooms are kept clean, neat, and stocked according to departmental guidelines. Ensures that all housekeepers secure all supplies and tools necessary for the completion of their jobs as the need arises. Transports operating and non-functional equipment, furniture and supplies to and from work areas. Requires lifting up to 50 lbs., pushing/pulling up to 1000 lbs. Upon inspection of rooms (including VIP rooms), makes certain all VIP supplies, amenities, furniture, fixtures and equipment are in place. Reports and follows-up on all maintenance deficiencies in guest rooms and corridors via work orders. Telephones deficiencies considered emergencies (i.e. overflowing toilets or broken pipes in bathrooms, lights out in bathrooms, closets, or corridors, broken mirror or window) to the maintenance department. Expedites special guest requests, such as extra towels, blankets or pillows. Issues and receives assignments, cellular phones and keys to Housekeepers assigned.

Requirements

Any combination of education and experience that provides the required knowledge, skills, and abilities.
High School education preferred.
Minimum six months supervisory experience or one year of comparable Housekeeping experience required.
CPR certification and/or First Aid training preferred.
All team members must maintain a neat, clean and well-groomed appearance (specific standards available).
Ability to reach, climb, bend, stoop, kneel, walk, stand, work at ground level and up to thirty feet above ground level on cherry pickers and/or ladders continuously for extended periods of time.
Ability to work independently with minimal supervision.
Ability to grasp, lift, and/or carry, or otherwise, move or push heavy equipment and/or furniture on a hand cart/truck weighing a maximum of 500 lbs.
Ability to grasp, lift, and/or carry a maximum of 50 lbs.
Ability to read, write, speak and understand the English language sufficient to communicate with employees, staff and guests and perform all essential job functions such as complete forms such as a room status report.
Ability and knowledge to use heavy equipment such as shampoo machine, extraction machine, wet/dry vacuum, etc.
Ability to provide clear direction, instruction, guidance, exercise judgement and implement control over the performance of subordinates.
Ability to organize and prioritize work, and meet deadlines.
Ability to communicate via the telephone.
Ability to input and retrieve information with a moderately complex computer system.
Schedule flexibility, including weekends and holidays

Nice To Haves

Ability to speak another language in addition to English is preferred, with Japanese being the most desirable.
Previous housekeeping experience
Hotel experience is highly preferred

Responsibilities

Visually inspects VIP rooms, guest rooms, corridors, lobbies, function rooms, public facilities for cleanliness and appearance by extending arms over head, touching, smelling, hearing, reaching, lifting, climbing, bending, stooping, kneeling, standing and working at ground level and up to thirty feet above ground level on cherry pickers and/or ladders continuously for extended periods of time.
Requires the ability to provide clear direction, instruction and guidance to subordinates verbally and via the phone.
Trains, monitors and follows-up on performance of assigned Housekeepers.
Provides organization, instruction, guidance, communication, counselling, as well as exercise good judgement, while reinforcing Hilton's high standards of quality.
Requires the ability to clearly communicate verbally and via the telephone.
Prepares assignments to correct cleaning discrepancies and supply requisitions for Housekeepers to maintain par stock in linen closets, utility rooms, etc.
Prepares work performance reports and follows-up on all personnel assigned to work area and submit to the Housekeeping staff.
Ensures all jobs are completed within the shift.
Inputs and retrieves necessary information into a moderately complex computer system.
Prepares necessary reports, for example\: P.M. room status report.
Takes requested inventories and surveys of furniture, fixtures, equipment and supplies, etc.
Ensure that carts, linen/supply closets, and utility rooms are kept clean, neat, and stocked according to departmental guidelines.
Ensures that all housekeepers secure all supplies and tools necessary for the completion of their jobs as the need arises.
Transports operating and non-functional equipment, furniture and supplies to and from work areas. Requires lifting up to 50 lbs., pushing/pulling up to 1000 lbs.
Upon inspection of rooms (including VIP rooms), makes certain all VIP supplies, amenities, furniture, fixtures and equipment are in place.
Reports and follows-up on all maintenance deficiencies in guest rooms and corridors via work orders.
Telephones deficiencies considered emergencies (i.e. overflowing toilets or broken pipes in bathrooms, lights out in bathrooms, closets, or corridors, broken mirror or window) to the maintenance department.
Expedites special guest requests, such as extra towels, blankets or pillows.
Issues and receives assignments, cellular phones and keys to Housekeepers assigned.

Benefits

Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program\: 100 nights of discounted travel
Parental leave to support new parents
Debt-Free Education\: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including\: college degrees and professional certifications
401K plan and company match to help save for your retirement
Hilton Shares\: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs