Housekeeping -Turn Down Attendant

Human Resources•Koloa, HI

23h•Onsite

About The Position

Koa Kea Hotel & Resort is a luxury oceanfront destination situated on world-famous Poipu Beach, on the sun-kissed south shore of the Hawaiian island of Kauai. Inspired by the spectacular sunsets, colorful native flowers and vibrant sea life of Kauai, the resort captures the natural essence of luxury island adventure. At this property, you will be part of a team that values being proactive with guests and giving them a memorable experience for every stay. Pacific Hospitality Group, the parent company, provides a unique value proposition to investors and team members through an owner/operator approach. They are a family-focused company committed to long-term holds that enable business and team member growth. Their vision is to enrich people’s lives by offering memorable experiences, giving back to communities, and honoring God in all that they do, focusing on long-term value creation and sustainable growth. A Turndown Attendant is responsible for maintaining the cleanliness of the guest rooms. This is a fast-paced and highly visible position that offers opportunities for short casual conversation and providing hotel or local recommendations. The role involves following policies and procedures to ensure the consistent quality of guest rooms throughout the property.

Requirements

Knowledge of the English language to effectively communicate with guests, associates, and vendors.
Ability to lift and pull a minimum of 20 pounds.
Ability to perform physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
Ability to be a team player.
High school education and relevant training and experience.
Knowledge of the local area.

Nice To Haves

Knowledge of all hotel departments and events.
Good mathematical and computer skills.
Additional education.
CPR and first aid training.
Additional language ability.

Responsibilities

Maintain warm, hospitable guest relations in all guest contact.
Respond to individual guest needs as they occur.
Clean and maintain all assigned rooms and suites daily, including trash removal, bottled water delivery, replenishment of amenities, turning down the bed linen, and light cleaning.
Report any items missing from rooms and suites.
Report all items in need of repair to supervisor and maintain equipment used in work.
Protect guest safety and well-being; be courteous to all guests and co-workers.
Thoroughly complete projects and assignments professionally with care.
Adjust to high pressure conditions and be open to change.
Assume responsibility for personal growth and development.
Always conduct him/herself (acts and dresses) professionally; set standards for all.
Express ideas and convey information clearly, effectively, and professionally.
Scrupulously follow all Ko’a Kea Hotel & Resort policies and procedures.