Housekeeping Trainer - Yellowstone National Park

Xanterra Parks & Resorts•Yellowstone National Park, WY

34d•$22

About The Position

Live. Work. Explore. as a part of our Lodging team in Yellowstone National Park! Are you enthusiastic about hospitality, people, and beautiful places? By working at Yellowstone National Park, you will get all three! As the Laundry Attendant, you will play a vital role in supporting the day-to-day administrative functions that keep the park running smoothly. Job Summary: The Lodging Housekeeping Trainer is responsible for the training and support of the Housekeeping operations park-wide in Yellowstone. The role will serve two major functions: incoming employee training and continued on-site and remote support/development. They will assist in training content creation, facilitate content delivery, work closely with the managers and line-level staff, provide subject matter expertise in Housekeeping operation, maintain and grow working relationships with Hotel Managers and field staff, assist with Housekeeping staff shortages where needed and at the direction of the Manager of Housekeeping Operations. Why Yellowstone National Park?We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection, we are the primary authorized concessionaire in Yellowstone, and proud stewards of the park. Life in Yellowstone: Employee housing (dormitory-style) and on-site employee meals (cafeteria-style) provided at low cost Free on-site laundry facility, Wi-Fi (limited bandwidth), and utilities included No Wyoming state taxes deducted from your paycheck A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities Meet people of all ages from all over the country and world!

Requirements

Must be 19 years of age and possess a valid US Driver's License.
High school diploma or equivalent preferred.
Prior experience in Housekeeping preferred.
Collaborative and amicable demeanor.
Ability to work both independently and with a variety of personalities.
Strong written and verbal communication skills.
Strong interpersonal and public speaking skills.
Ability to make prompt, realistic, and fair decisions.
Knowledge of Company and Department policies and procedures.
Must be able to stand, walk, and bend for extended periods.
Must be able to lift/carry up to 50 lbs.
Must be comfortable working in a variety of environments, including guest rooms, outdoor spaces, and back-of-house areas.
May be exposed to cleaning chemicals and other maintenance-related products.
In-park travel and overnight stays required.

Responsibilities

Responsible for training incoming employees on job-specific skills related to Housekeeping positions. The Housekeeping Trainer will utilize the materials created by the Learning and Development and Support teams in a consistent, positive and thorough manner. This includes ensuring understanding and consistency of processes and policies park-wide.
Responsible for refresher training and skills reinforcement throughout the season.
Frequent trips (as directed by the MHSKO) to Housekeeping operations for the purposes of: assisting understaffed teams, new role transition, and ensuring maintenance of Legendary Hospitality standards.
When not actively engaged in the field, the Housekeeping Trainer will be available by phone to answer questions and provide advice to their Housekeeping teams.
Build and maintain positive, productive relationships with all relevant partnering departments. In addition to the Housekeeping teams, they are expected to establish constructive communication lines with Hotel Managers, offering guidance and suggestions as subject matter experts. The Housekeeping Trainer will also encourage and aid the field in establishing cooperative relationships with departments related to the operation of a Housekeeping team (ex. Front Desk, Warehouse, Human Resources, etc.)

Benefits

Employee Assistance Program
Wellness Program
Learning and Development Program
Free Yellowstone & Grand Teton National Park pass
Employee Recreation Program (recreation centers, athletics, gear rentals, seminars, van trips, hiking, and more)
Access to discounted services at Yellowstone Medical Clinics operated by STGi.
Employee discounts at local gateway communities
Retail, Lodging and Travel Discounts
$350 Referral Bonus Program
The adventure of a lifetime!