Housekeeping Team Members

Four Seasons Hotels and Resorts•Lee's Summit, MO

1d•Onsite

About The Position

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. Welcome to wine country luxury. In the food and wine capital of North America, Four Seasons welcomes you to a one-of-a-kind wine country resort set within a world-class vineyard. Discover innovative and seasonal cuisine at Michelin-starred Auro, holistic spa rituals at Spa Talisa and thoughtfully personalized Four Seasons service. Raise a glass to all the best in life as you soak in magnificent views of Napa Valley from this Forbes Travel Guide Five-Star resort. We are hiring for the following positions: Full Time Public Areas Attendant, Full Time Housekeeping House Attendant, Seasonal Full Time or Part Time Guestroom Attendant/Turndown. The Public Area Attendant ensures the cleanliness and perfection of the guest areas of the hotel and residences, and also supports the back of the house cleanliness such as employee lockers, hallways and service elevators. The Housekeeping House Attendant sets up the Housekeeping Team for success by stocking rooms and storage areas with clean linen, transporting dirty linen, picking up and delivering items requested by guests, and assisting the Housekeeping Team in moving heavy objects in guest rooms. The Guestroom/Turndown Attendant services guest rooms and guest housekeeping requests and is responsible for their overall comfort level, providing a comfortable evening environment by cleaning and refreshing the room in the early evening and preparing it for the guest to sleep in.

Requirements

High School education or equivalent experiences.
Have a high level of attention to detail.
Knowledge and the ability to operate cleaning equipment.
Ability to understand and working knowledge of English.
Hold a valid driving license in order to operate golf carts and have a clean driving record.
Must be flexible with schedule - Able to work weekdays, weekends, holidays, evening/overnight shifts.

Nice To Haves

Preferred experience in a luxury hotel in Housekeeping or equivalent with Four Seasons or another organization.

Responsibilities

Maintain supplies and clean all public areas of the hotel including staff areas as assigned by monument.
Maintain and clean the public washrooms. Each washroom to be checked each hour as a minimum.
Dust all tables, lamps and ledges in all public areas and corridors.
Clean all glass doors and mirrors in public areas.
Assist guests by answering questions.
Dust all marble in lobby and all surfaces.
Clean telephones.
Ensure supplies such as pens, pencils, memo pads, directories, ashtrays, and matches are available.
Make routine checks of all public areas to ensure cleanliness and neatness.
Empty ashtrays and keep sand clean and stamp with logo.
Clean employees’ washrooms on all floors including pool area.
Make out work orders for any deficiencies and bring them to the Housekeeping Department.
Check guest elevators regularly, clean carpets, mirrors, and polish brass as required.
Keeps all villa sidewalks/patio areas are neat, swept and mopped depending on surface.
Makes sure mirrors, furniture, floors, ashtrays, elevators and doors are clean and mark-free.
Keeps all service elevator landings, stairwells and linen storage rooms clean, organized and tidy by sweeping, mopping and dusting the areas.
Moves racks of clean Rooms linen to Guest Room floors.
Stocks Linen Storage Rooms daily with supplies and amenities.
Empties trash and dirty linen from guest villas.
Helps move beds, furniture, turns mattresses, removes or hangs sheers and drapes.
Assists the Housekeeping team as required.
Services guest rooms and guest housekeeping requests and is responsible for their overall comfort level.
Provides a comfortable evening environment in Guest Rooms by cleaning and refreshing the room in the early evening and preparing the room for the guest to sleep in.
Cleans and performs turndown services in guest rooms to exacting standards; cleans, dusts, and sanitizes all areas of the Guest Room.
Closes drapes, reduces lighting, turns music on, and prepares bed.
Restocks towels and used amenities such as shampoo, lotions, cotton balls, etc.
Prepared unoccupied rooms for turndown for arriving guests.
Interact with guests making them feel welcomed, comfortable and well taken care of by handling all guest interactions with the highest level of hospitality, accommodating any special requests.