Housekeeping Supervisors

The Standard Spa, Miami Beach • Miami Beach, FL

101d • $19 - $19

About The Position

The Housekeeping Supervisor is responsible for inspecting the performance of assigned Room Attendants and Houseman, ensuring that all procedures are completed to the hotel's standards. The supervisor assists where necessary to ensure optimum guest service and is responsible for the day-to-day performance of the Housekeeping team. The role involves guiding the group towards its goals and resolving problems as they arise.

Requirements

• At least 2 years experience as a Room or House Attendant.
• Proven supervisory skills such as communicating, training, delegating, follow through, organizing, prioritizing, and the ability to meet deadlines.
• Proficiency in the English language, including written, verbal, reading, spelling, and grammar.
• Basic math skills required.
• Must be a clear thinker in pressure situations and exercise good judgment in decision-making.
• Support and promote all hotel and company programs, policies, and procedures.
• Working knowledge of common computer programs.
• Possess a strong eye for detail.
• Experience with proper cleaning techniques, use of cleaning equipment, and knowledge of proper chemical handling.
• Able to work for extended periods of time while on your feet and endure abundant physical movement in carrying out job duties.
• Maintain confidentiality of hotel guests and ensure the security of guest room access and hotel property.

Responsibilities

• Conduct inspections of guest rooms, public areas, bathrooms, pool area, offices, and service area after being cleaned by housekeeping staff.
• Ensure room and space cleanliness meets or exceeds the expectation of the hotel.
• Update room status after passing inspection in accordance with departmental standards.
• Partner with Room Attendants and House Attendants to resolve any deficiencies.
• Verify room status on AM report; report discrepant rooms; prioritize and update status of checkout rooms.
• Communicate additions or changes to the assignment sheets as they arise throughout the shift.
• Identify special projects, requests, or situations that may compromise the department's standards and delegate these tasks.
• Monitor and handle guest complaints and guarantee a seamless guest experience.
• Accommodate guest requests for Housekeeping items or additional supplies in a timely and courteous manner.
• Follow up on delivery and return of guest request items.
• Complete work orders for maintenance repairs and submit to department management.
• Contact the Engineering department for urgent repairs and maintenance issues.
• Assist the Director of Housekeeping with managing finances of housekeeping and laundry operations including budget and inventory controls.
• Analyze data and compile reports on expenditures, wages, labor, supplies, etc. in relation to hotel financial forecasts and budget.
• Assist in the training, motivation, and supervision of staff as assigned.
• Provide timely and effective feedback to staff and Director regarding any performance issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees