Housekeeping Supervisor – Full-Time

Parks Hospitality Group Inc • Wilmington, NC

3d

About The Position

At Parks Hospitality Group, we are looking for a motivated and experienced Housekeeping Supervisor to assist the Executive Housekeeper. In this role, you will supervise housekeeping and laundry operations, ensuring that the highest standards of cleanliness and guest satisfaction are met. You will lead a team of Housekeepers, monitor performance, and provide training while maintaining operational efficiency.

Requirements

• High school diploma or equivalent.
• At least 2 years of previous housekeeping experience, with supervisory experience preferred.
• Strong leadership and interpersonal skills.
• Excellent communication skills, both verbal and written.
• Ability to prioritize tasks and manage time effectively.
• Knowledge of cleaning techniques, equipment, and safety regulations.
• Flexibility to work shifts, weekends, and holidays as needed.

Nice To Haves

• Fluency in a second language, preferably Spanish, is a plus.

Responsibilities

• Provide exceptional customer service to ensure a comfortable and accommodating experience for guests.
• Perform quality assurance (QA) for the Housekeeping department.
• Assist the Operations Manager and General Manager with housekeeping duties.
• Supervise and train Room Attendants and Suite Attendants, ensuring adequate staffing levels to meet guest demands.
• Clean and inspect rooms, ensuring proper cleaning of surfaces, linens, and amenities.
• Monitor and maintain housekeeping cart inventory and stock rooms and linen closets.
• Report any missing or damaged items and handle lost and found items in accordance with hotel procedures.
• Collaborate with Guest Services and other departments during peak times and special guest requests.
• Maintain security by ensuring guest room doors are locked at all times.
• Provide support to team members, ensuring all tasks are completed efficiently and timely.

Benefits

• Competitive pay and comprehensive benefits, including medical and dental from day one for full-time team members.
• Paid time off (PTO) for all team members, because we value your well-being.
• Team Member Recognition Program to celebrate your achievements.
• Discounts on hotel stays and dining.
• Opportunities for personal and professional growth within Parks Hospitality Group, a company recognized as a Best Place to Work.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees