Housekeeping Supervisor

Performance Hospitality • Fort Lauderdale, FL

11d • $17 - $18 • Onsite

About The Position

The Housekeeping Supervisor leads the shift to ensure pristine guestrooms, public areas, and back-of-house spaces. You’ll assign boards, inspect rooms, coach attendants, manage supplies, and drive safety and quality standards that elevate the guest experience.

Requirements

• 1–3+ years housekeeping experience; prior lead/supervisor experience preferred.
• Strong eye for detail with consistent inspection standards; effective coach and communicator (bilingual a plus).
• Working knowledge of PMS and CMMS/inspection tools (Opera/Cloud PMS, HotSOS/Quore) and Microsoft 365/Google Workspace.
• Organized, dependable, and calm under pressure; able to prioritize and meet deadlines.
• Flexible availability (weekends/holidays as needed); reliable attendance.
• Stand/walk for extended periods; frequent bending, kneeling, reaching, stair climbing.
• Lift, push, or pull up to 40–50 lbs (linen bags, carts, equipment).
• Work around cleaning chemicals (training/PPE provided).

Responsibilities

• Shift Leadership: Open/close department; assign room boards/areas; adjust staffing to occupancy and priorities (VIPs, early arrivals, stays/turns).
• Inspections & Quality: Inspect rooms and public areas to SOP/brand standards; document deficiencies; coach for corrections and prevent repeat issues.
• Training & Coaching: Onboard new associates; conduct huddles and skill refreshers (bathroom detail, bed standards, time management, chemical safety).
• Productivity & Labor: Track daily credits and re-clean rates; manage breaks and redeploy staff to meet turn times and reduce OOO/OOI rooms.
• Guest Service & Recovery: Respond to guest requests and service recovery with urgency and professionalism; coordinate with Front Office on room status.
• Maintenance Coordination: Create/follow up on work orders in CMMS (e.g., HotSOS/Quore); verify repairs and return rooms to service quickly.
• Inventory & Linen Control: Maintain pars of linens, amenities, and chemicals; organize closets and carts; support monthly counts and rag-out procedures.
• Safety & Compliance: Enforce OSHA, PPE, and SDS/chemical handling; uphold key control, privacy/DND, and Lost & Found policies; keep logs current.
• Public Areas/Laundry Support: Assist with lobby/restroom checks and laundry staging as needed; support deep cleans and quarterly projects.
• Reporting: Complete inspection forms, productivity logs, incident reports, and shift handoffs accurately and on time.

Benefits

• Competitive Salary: A comprehensive and competitive compensation package.
• Performance Bonuses: Based on company and individual performance.
• Health Benefits: Full medical, dental, and vision coverage.
• Retirement Savings: 401(k) plan with company match to help secure your financial future.
• Paid Time Off (PTO): Generous vacation, sick leave, and paid holidays to promote work-life balance.
• Professional Development: Opportunities for career advancement, mentorship, and ongoing learning.
• Employee Discounts: Discounts on hotel stays and services across PHM properties.
• Wellness Programs: Access to health and wellness initiatives to support a balanced lifestyle.
• Flexible Work Environment: Options for flexible scheduling and work arrangements to promote work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees