Housekeeping Supervisor AM|PM

Skytop Lodge Corporation•Skytop, PA

44d•$21

About The Position

JOB SUMMARY: Assist in the management of all aspects of housekeeping, linen and laundry. Daily supervision and room inspections of all guestrooms, public areas and employee areas. Ensure consistency with departmental opening and closing procedures. Maintaining the highest level of cleanliness and pursue excellence in staff development through training, supervision, inventory/financial control and public relations consistent with the standards of the hotels.

Requirements

Must be able to learn job duties during a short period of training one to two weeks.
Strong people skills.
Valid Driver's License required.
Must read and write English fluently.
Must be able to follow and give written and verbal instructions.
Minimum 1 year experience as a Housekeeping Supervisor
Computer knowledge and Microsoft Office Suite
Good people skills, self-motivation, dependability, creativity and ambition. Strong ability to adapt and accept change; work well under pressure.

Responsibilities

Maintain a strong level of cooperation with management team.
Opening & Closing shifts.
Assist with interview, hire, train, and discipline personnel in assigned departments.
Assist with Monthly Inventories for Linen & Supplies.
Inspection of all stayover and checkout rooms daily.
Assisting in carrying out all duties as needed in Housekeeping/Laundry Operations.
Maintaining cleaning standards through supervision of all team members ensuring that all guestrooms and public areas are serviced daily.
Provide timely response to guest requests and complaints.
Coordinate room status information between Housekeeping Department and Front desk to optimize service levels for guests' arrivals.
Monitor and maintain room status information in Maestro system to ensure accuracy.
Keep housekeeping filing system current and accurate.
Observe and report the need to repair equipment, furniture, building or fixtures to Maintenance and Executive Housekeeper
Conduct daily line up meetings with housekeeping colleagues.
Operate two-way radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the departments.
Monitor and act on special requests as needed; VIPs, special needs rooms, connecting, etc.