Housekeeping Supervisor

Meyer Jabara Hotels•Baltimore, MD

21d

About The Position

The primary responsibility of the Housekeeping Supervisor, is to oversee the housekeeping staff and their activities, to ensure the hotel is maintaining an overall clean and safe area for our guests and employees. He or she is responsible for maintaining quality control and utilizing the proper equipment and supplies for the efficient and economical operation of the hotel. The supervisor represents housekeeping management in their absence.

Requirements

1 to 2 years of experience in a hotel or a related field preferred
High School diploma or equivalent preferred
Previous supervisory experience preferred
Work Environment – Ability to work:
With various type of equipment such as telephones, two-way radios, Housekeeping cart, laundry cart, vacuum, broom, window cleaner, furniture polish, all-purpose cleaner, dumpster/trash compactor sponge, mops and buckets, keys, hand vacuum, extension cord, door stopper, laundry chute, elevators, floor care products (i.e., stripper, was, sealer) carpet extractor, Wet/Dry Vacuum
With office equipment such as computers and various pieces of brand/company software, Microsoft products etc..
Under variable temperature conditions
Under variable noise levels
Outdoors/Indoors
Around chemicals, fumes and or odor hazards
Around dust and or mite hazards
Long hours sometimes required
Medium work – Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects
Ability to bend, stretch, twist, stoop or reach with your body and arms repeatedly without difficulty
Ability to stand for long hours and walk long distances without fatigue
Ability to work under variable temperatures and noise levels
Near Vision - The ability to see details at close range
Oral and Written Comprehension and Expression - Must be able to convey & understand information and ideas in English
Must be able to evaluate and select among alternative courses of action quickly and accurately
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
Must have the ability to assimilate complex information, data, etc. from multiple sources and consider, adjust, or modify to meet the constraints of the particular need
Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests
Mathematical Reasoning - Must be able to work with and understand basic arithmetic functions

Nice To Haves

Multi-lingual skills helpful

Responsibilities

Supervise and ensure completion of all duties of Housekeeping staff
Log all requests and confirm completion
Maintain key control
Keep immediate supervisors fully informed of all challenges or matters requiring his/her attention
Balance and prepare individual paperwork for closing of shift
Inspect all rooms assigned to Housekeepers in his/her section of the hotel on a daily basis
Notify Housekeepers of any deficiencies found in the room and note on the attendant’s board
Return Housekeeper to correct deficiencies when applicable
Re-inspect corrected rooms
Prepare Housekeeper’s daily assignments in the absence of the Housekeeping Manager
Submit maintenance reports/requests to the Engineering department
Communicate with Front Desk/Office team regarding information about discrepant rooms via phone or in person
Physically check discrepant rooms when needed
Clean guest rooms when needed
Inspect Housekeeping storage areas/carts/sign board at the end of the Housekeeper’s shift
Supervise and inspect night attendant’s duties
Inspects Laundry room daily
Check for overloading of washers/dryers
Ensure Laundry team is inspecting and cleaning all lint trap areas
Check for cleaning of Laundry area
Assist in training of all positions within department
Completes a floor walk of all floors, inspects carpets, walls, ashtrays, mirrors & lights
Assist in preparing weekly payroll
Supervise staff, including assisting Manager with interviews, hire, schedule, train, develop, empower, coach & council, recommend and conduct performance and salary reviews, resolve problems, provide open communications, recommend discipline & termination as appropriate
Completes inspections of all public areas, offices, washrooms, back of the house. Etc..
Inspects equipment to ensure proper cleaning and maintenance
Inspect guest rooms for quality and cleanliness
Evaluate employee performance and recommend personnel actions such as promotions, transfers, and dismissals
Check and respond to electronic communications in a timely fashion
Assist with department meetings/ attend hotel meetings
Assist hotel in completing special cleaning projects
Other duties as assigned
Approach all encounters with guests and employees in a friendly, service oriented manner
Maintain regular attendance, as required by scheduling which will vary according to the needs of the hotel
Maintain high standards of personal appearance and grooming, as defined in the hotel handbook, when working
Comply at all times hotel’s policies and procedures to encourage safe and efficient hotel operations