Housekeeping Supervisor

Choice Hotels International•Chicago, IL

2d•$27

About The Position

The role of Housekeeping Supervisor is to be to inspect and/or assist with cleaning all guest rooms, assist all department employees to ensure timely completion of work and maintain a positive work environment. This is an hourly position with a pay rate of $27.00 per hour.

Requirements

Minimum one year in a supervisory or management housekeeping position required
High school diploma or GED required
Able to collaborate effectively with other hotel employees and managers to ensure teamwork
Ability to communicate effectively
Strong organizational skills, critical thinking skills, problem solver
Able to work a variable schedule
Operating Systems experience with Opera
May need to sit or stand for long periods of time
Proper lifting techniques required
Exertion up to 75 pounds of force occasionally and/or 50 pounds of forces frequently
Ability to lift, carry, push, pull or otherwise move objects
Ability to use various equipment such as vacuum cleaners and buffers
Ability to move throughout the hotel (standing, walking, kneeling, and bending) for extended periods of time.
Ability to make repeating movements of the arms, hands, and wrists.
Ability to express or exchange ideas verbally and perceive sound by ear.

Responsibilities

Ensure all operational and safety procedures are properly followed
Inspects and approves employees work performance
Supervises all guest complaints as it relates to the operation
Demonstrate leadership and provides training for all housekeeping and laundry employees
Communicates effectively and works as a team player
Meets goals and expectations as it relates to the overall department and hotel operation
Establish schedules, work assignments and supervises payroll related items
Supervises all Radisson training requirements for the department
Develops and trains staff on all Radisson Operation Standards
Can work a flexible schedule and multi-task with housekeeping related tasks
Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson’s overall mission, vision values and strategies
Performs all shift checklist responsibilities & reporting requirements
Be familiar with hotel, departments, hours of operation and services of the hotel
Answer basic Housekeeping related questions
Assist team with training, supplies and support to consistently provide quality guest rooms and public areas
Comply with federal, state and local laws
Properly maintains hotel keys and electronic cards (key control)
Completes maintenance work orders and will follow up accordingly
Supervises lost and found items in accordance with procedures
Inspects guestrooms to ensure proper cleanliness in accordance with hotel procedures and Housekeeping Room Attendant checklists
Maintains status reports for guest rooms and communicates effectively
Follows all guest room procedures including protocols with ‘do not disturb’ rooms
Actively participates in housekeeping’s ‘deep clean’ or ‘preventive maintenance’ and Covid protocols
Participates in all departmental and hotel meetings
Participates in required training programs and supervises all housekeeping and laundry employees ensuring department completion
Runs all Housekeeping Reports
Reports any damage or hazards in the hotel
Reports suspicious activity in hallways or in the hotel
Answers the housekeeping phone and handles or supervises guest requests
Consistently walks the hotel for inspection purposes and reports accordingly
Manages the day-to-day operations of the housekeeping, public space and laundry areas for assigned shifts.
Ensures that the rooms and public space areas are spotless and continually restocked and straightened
Participates in the development and implementation of processes, procedures and standards for departments which support achievement of service and financial goals
Inspects rooms and public space areas continually
Determines appropriate staffing levels for forecasted business and schedules employees accordingly
Follow up providing employees with customer service, technical and safety training on an ongoing basis
Tracks the inventory, purchasing and disbursement for all linens, cleaning supplies, customer room and restroom supplies, laundry supplies, etc.
Supervises the operation (and/or outsourced relationship) with the laundry
Monitors assigned departments with compliance to safety standards
Coordinates room availability with the Front Office
Develops and implements strategies and practices which support employee engagement
Communicates performance expectations and provides employees with on-going feedback
Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential
Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations: Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.
Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis.
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction.
Performs other duties as required by management to provide 100% Guest Satisfaction and genuine hospitality to our Guests.
Performs other duties as required by management to provide 100% Guest Satisfaction and genuine hospitality to all guests