Housekeeping Supervisor, Kindred (Keystone, CO, US)

Vail Resorts-posted 24 days ago
$23 - $27/Yr
Full-time • Mid Level
Keystone, CO
5,001-10,000 employees
Accommodation
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We're looking for a kindred spirit who will be inspired to create dynamic, strategic and leadership for the housekeeping operations of Kindred Resort, a new, elevated luxury property located at the base of Keystone Resort in Colorado. Kindred Resort is a visionary development with a mission to be the most welcoming luxury hospitality experience through extreme kindness and active excellence. Embedded in the resort experience is a passion for the outdoors and creating connection between guests, employees, and community. Our goal is to spark elevated experiences that welcome all kindred spirits. The Housekeeping Team Lead supports the daily operations of the Housekeeping Department to ensure high cleanliness standards and guest satisfaction. This role supervises housekeeping staff in guest rooms and public areas, assists with scheduling and inspections, and provides training and guidance to team members. Additional responsibilities include responding to guest service requests, monitoring supply levels, supporting deep cleaning projects, and assisting the Housekeeping Manager with departmental operations.

  • Organize daily room assignments for housekeeping team, including guest rooms, public areas, and back-of-house spaces
  • Inspect rooms and public areas for cleanliness, maintenance issues, and brand compliance
  • Report discrepancies and ensure timely resolution of any issues (e.g., work orders, inventory shortfalls)
  • Support inventory management by tracking linen, amenities, and cleaning supplies
  • Ensure proper stocking of housekeeping carts and supply closets
  • Deliver exceptional guest service; respond to guest requests and resolve concerns promptly
  • Enforce departmental standards and ensure compliance with cleanliness and safety protocols
  • Train and mentor new team members on room cleaning procedures, safety guidelines, and ergonomic practices
  • Monitor and promote a safety-first culture; conduct safety briefings and ensure adherence to OSHA and brand policies
  • Act as the primary point of contact in the absence of the Housekeeping Manager and Director of Housekeeping
  • Conduct periodic inspections to maintain standards in both guest rooms and public areas
  • Communicate effectively with team members and other departments to coordinate cleaning needs and room readiness
  • Provide feedback and coaching to housekeeping staff to maintain consistent performance and quality
  • Support sustainability initiatives and ensure proper recycling and chemical usage procedures are followed
  • Assist in onboarding and cross-training of staff to ensure operational flexibility and consistency
  • Promote a positive work environment through leadership, teamwork, and recognition of staff contributions
  • Perform other duties and special projects as assigned
  • Valid US drivers license - required
  • 1-3 years of previous housekeeping experience preferred, guest service or hospitality a plus
  • Must be able to communicate in English, bilingual a plus
  • Ability to work a flexible schedule including split shifts, nights, holidays, and weekends
  • Must be able to lift and carry up to 50 lbs
  • Must be able to stand for extended periods, up to 4 hours while consistently bending and lifting
  • Detail oriented, self-motivating and strong communicator, both written & verbal
  • Must be flexible, adaptable, versatile, and responsive to the needs of the housekeeping responsibilities
  • Ability to delegate tasks, maintain high cleanliness standards, and provide exception guest service without direct supervision.
  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
  • MORE employee discounts on lodging, food, gear, and mountain shuttles
  • 401(k) Retirement Plan
  • Employee Assistance Program
  • Excellent training and professional development
  • Referral Program
  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
  • Free ski passes for dependents
  • Critical Illness and Accident plans
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