Housekeeping Supervisor

TownePlace Suites by Marriott Charlotte Fort Mill•Fort Mill, SC

just now•Onsite

About The Position

The TownePlace Suites Fort Mill/ Charlotte Hotel is currently seeking individuals for the position of Housekeeping Supervisor to join our Housekeeping team at our StepStone Hospitality managed hotel. The Supervisor will report to the Executive Housekeeper. The role is to ensure that the cleaning of guest rooms, public space and back of the house are up to standard.

Requirements

MUST BE AVAILABLE TO WORK WEEKENDS AND HOLIDAYS
Ability to work with management on special projects
Strong attention to detail with a sense of urgency as required
Must be able to lift a minimum of 20 lbs
Must be able to push or pull a minimum of 20 lbs
Must be able to communicate via radio and phone as needed
Must be able to clean rooms if necessary

Nice To Haves

Additional language ability preferred.

Responsibilities

Report to Housekeeping Office at the beginning of shift, pick up and sign out key, and return key when reporting to office at end of shift.
Open and close the department including assignment of room boards, keys, and any other opening and closing requirements.
Take all incoming Housekeeping calls and respond the guest’s needs.
Perform inventories of supplies and order for par levels
Log all missing items and maintain catalog of lost and found and ship or mail out claimed items to the guests.
Report all items in need of repair to supervisor and maintain equipment used in work.
Protect guest safety and well-being; be courteous to all guests and co-workers.
Ability to accurately use various office software.
Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
Ability to accurately report information.
Ability to scrupulously follow all StepStone and hotel policies and procedures.
Attend required meetings.