Housekeeping Supervisor - Aloft Raleigh | Raleigh, NC

TBC Hotels•Raleigh, NC

2h•Onsite

About The Position

Located on Hillsborough Street directly across from North Carolina State University’s iconic Memorial Bell Tower, the Aloft Raleigh captures the energy, vibrancy, and spirit of the city it calls home. With its bold design, modern guest rooms, and lively WXYZ Bar, the Aloft Raleigh offers an experience that is anything but ordinary. Consistently ranked among the top 5% of Aloft Hotels worldwide for guest satisfaction, our 135-room hotel sits just minutes from Downtown Raleigh, Raleigh-Durham International Airport, and the city’s most exciting destinations. We are currently seeking a Housekeeping Supervisor who takes pride in excellence and leads by example. This individual will play a key role in ensuring our hotel remains clean, welcoming, and ready to deliver exceptional guest experiences every day.

Requirements

Strong leadership skills with the ability to motivate and develop others
Excellent communication and interpersonal skills
Detail-oriented with a commitment to quality and cleanliness
Ability to manage multiple priorities in a fast-paced environment
Guest-focused mindset with a passion for hospitality
Basic computer skills, including Microsoft Office and hotel systems
2–3 years of housekeeping experience in a hotel or similar environment required
High school diploma or equivalent preferred
Ability to read, write, and speak English
Flexibility to work weekends and holidays as needed

Nice To Haves

Previous supervisory experience preferred

Responsibilities

Supervise and support housekeeping team members, including room attendants, public area attendants, and laundry staff
Assign daily tasks and schedules, monitor productivity, and ensure completion to brand standards
Train, coach, and motivate team members to perform at their best
Assist with hiring, performance feedback, and corrective action when needed
Foster a positive, respectful, and team-focused work environment
Inspect guest rooms, public areas, and back-of-house spaces to ensure cleanliness and maintenance standards are consistently met
Ensure rooms are properly cleaned, stocked, and ready for arriving guests
Coordinate closely with the Front Desk and Maintenance teams regarding room readiness and guest needs
Address guest concerns promptly and professionally to ensure satisfaction
Monitor inventory levels and assist with ordering housekeeping supplies
Support efficient daily operations while maintaining brand and safety standards