Housekeeping Supervisor at Watercolor Inn

ST JOE RESORT OPERATIONS LLC•Santa Rosa Beach, FL

2d•Onsite

About The Position

The Housekeeping Supervisor is responsible for overseeing the work of housekeeping staff and ensuring that the establishment and its facilities are kept clean and tidy throughout shifts. This role is responsible for enforcing staff compliance with established safety and sanitation policies.

Requirements

Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs
Ability to read, write, speak, and communicate in basic English preferred
Previous experience in a supervising position preferred
2 years of housekeeping experience preferred
Detail oriented and thorough
Ability to perform consistent work to the highest of standards
Ability to remain discreet and respect the privacy of guests
Ability to interact with guests in a pleasant friendly way
Ability to lead a team effectively and efficiently
Advanced knowledge of housekeeping operations
Ability to retain and enforce safety procedures
Advanced knowledge of cleaning operations and sanitation operations
Ability to solve conflicts individually
Good communication skills are an asset
Good organizational skills
Workplace Hazardous Materials Information System (WHMIS) is an asset
Exceptional time management skills
Ability to be proactive in carrying out and overseeing the completion of assigned duties
Ability to operate Microsoft Word proficiently
Frequent bending, kneeling, stooping, walking, pushing, and pulling
Occasional keyboarding
Must be able to lift 50 lbs
Indoors
Exposure to laundry and cleaning chemicals ( with proper PPE)
Possible exposure to a somewhat noisy environment
Possible exposure to bodily waste

Responsibilities

Supervise housekeepers and assist as needed
Maintain a high morale amongst the housekeeping team
Motivate team members and resolve any issues that occur on the job
Establish and educate staff on cleanliness, tidiness, and hygiene standards
Responsible for issuing work equipment and supplies to the housekeeping staff/workers
Inspect all rooms to ensure they are in compliance with company standards
Ensure rooms are kept from hazards or safety violations
Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments
Advises manager, desk clerk, or admitting personnel of rooms ready for occupancy
Participate in large cleaning projects as required
Oversee daily housekeeping operations
Monitor and replenish cleaning products stock including floor cleaner, bleach, and rubber gloves
Ordering of the needed products for housekeeping services
Record and keep data regarding work assignments, and also prepare reports on a routine basis
Makes recommendations to improve service and ensure more efficient operation
Respond to customer complaints and special requests
Respond to emails, phone calls, and guest inquiries as representation of the housekeeping department
Deliver and retrieve items on loan to guests e.g. iron and ironing boards
Assists housekeeping supervisors and housekeeping manager
All other duties as assigned