Housekeeping Supervisor | Inn at Bellefield Hyde Park

SHANER • Town of Hyde Park, NY

2h • Onsite

About The Position

Shaner Hotels is an award-winning hospitality owner-operator and management company with a portfolio of over 65 properties across 14 states and four countries, partnering with top hospitality brands. They offer services including hotel development, design and construction, e-commerce, and revenue management. The Inn at Bellefield, located in New York’s Hudson River Valley directly across from the Culinary Institute of America, is a picturesque property featuring 137 guest suites with fully equipped kitchens and ample seating. It also boasts a culinary and lounge experience with an outdoor patio and firepit, an extensive fitness center, and an on-site multi-purpose flexible gathering space for corporate or social events. The property is conveniently located less than 90 minutes from New York City, making it ideal for getaways and travelers.

Requirements

• Prior housekeeping experience in the hospitality industry
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• High school graduate or equivalent
• Knowledge of proper cleaning techniques, chemical handling requirements, and use of equipment.

Nice To Haves

• Supervisory experience
• Some college preferred
• Bilingual English/Spanish

Responsibilities

• Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department.
• Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well.
• Handle guest complaints ensuring guest satisfaction.
• Train and develop team members and ensure all required training is complete according to standards.
• Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.
• Assist staff with their job functions to ensure optimum service to guests.
• Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
• Performs housekeeping, laundry, and houseperson functions whenever necessary.
• Other duties as assigned.
• Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise.
• Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.

Benefits

• Health insurance
• Paid time off
• 8 Paid holidays
• Marriott Hotel Discounts
• 2 Complimentary night hotel stays per year at any Shaner Hotel property (based on availability)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees