Housekeeping Supervisor

Starlite Yellowstone•West Yellowstone, MT

10d

About The Position

The Housekeeping Supervisor is responsible for overseeing daily housekeeping operations to ensure guest rooms and public areas meet Hilton brand standards and cleanliness expectations. This role supervises room attendants, housepersons, and laundry staff while ensuring productivity, quality control, and adherence to safety and operational procedures. This position plays a critical role in maintaining room readiness, supporting occupancy demands, and driving accountability across the housekeeping team. The Housekeeping Supervisor role is best suited for someone who: The Housekeeping Supervisor role is ideal for someone who: Has strong attention to detail and a commitment to cleanliness and quality standards Demonstrates leadership and enjoys training, coaching, and developing team members Is organized, efficient, and able to manage multiple priorities in a fast-paced environment Takes ownership of results, including room readiness, inspections, and team performance Leads by example and maintains a positive, professional presence on the floor

Requirements

Must be able to communicate effectively in English, both verbally and in writing
Previous housekeeping experience required; supervisory experience preferred
Ability to stand and walk for extended periods throughout the shift
Ability to lift up to 40 pounds regularly
Ability to bend, stoop, reach, and move throughout the property as needed
Strong organizational and leadership skills
Ability to work flexible schedules, including weekends and holidays

Responsibilities

Supervise daily housekeeping operations, including room attendants, housepersons, and laundry staff
Assign boards and workload based on occupancy, departures, arrivals, and operational priorities
Inspect guest rooms, public areas, and back-of-house spaces to ensure compliance with Hilton cleanliness and brand standards
Ensure accurate room status updates and alignment between housekeeping and front desk
Monitor productivity, staffing levels, and labor efficiency to meet operational goals
Train, coach, and support team members to ensure consistent performance and adherence to standards
Ensure compliance with safety, sanitation, and chemical handling procedures
Manage inventory of linens, supplies, and equipment while controlling costs and minimizing waste
Oversee Lost and Found procedures, ensuring items are properly logged, secured, and returned to guests promptly
Respond to guest requests and service recovery situations in a timely and professional manner
Maintain clear shift-to-shift communication through logs and reporting tools
Support quality assurance initiatives and prepare for brand inspections and audits
Lead by example in maintaining cleanliness, organization, and professionalism throughout the property
Assist with cleaning rooms or public areas as needed to support operational demands
Perform additional duties as assigned by management