Housekeeping Supervisor

Choice Hotels International • Salt Lake City, UT

3d

About The Position

The role of Housekeeping Supervisor is to be to inspect and/or assist with cleaning all guest rooms, assist all department employees to ensure timely completion of work and maintain a positive work environment.

Requirements

• Minimum one year in a supervisory or management housekeeping position required.
• High school diploma or GED required.
• Able to collaborate effectively with other hotel employees and managers to ensure teamwork.
• Ability to communicate effectively
• Strong organizational skills, critical thinking skills, problem solver
• Able to work a variable schedule.
• Operating Systems experience with Opera
• May need to sit or stand for long periods of time.
• Proper lifting techniques required.
• Exertion up to 75 pounds of force occasionally and/or 50 pounds of forces frequently
• Ability to lift, carry, push, pull or otherwise move objects
• Ability to use various equipment such as vacuum cleaners and buffers
• Ability to move throughout the hotel (standing, walking, kneeling, and bending) for extended periods of time.
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.

Responsibilities

• Ensure all operational and safety procedures are properly followed
• Inspects and approves employees work performance
• Supervises all guest complaints as it relates to the operation
• Demonstrate leadership and provides training for all housekeeping and laundry employees
• Communicates effectively and works as a team player
• Meets goals and expectations as it relates to the overall department and hotel operation
• Establish schedules, work assignments and supervises payroll related items
• Supervises all Radisson training requirements for the department
• Develops and trains staff on all Radisson Operation Standards
• Can work a flexible schedule and multi-task with housekeeping related tasks
• Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson’s overall mission, vision values and strategies
• Performs all shift checklist responsibilities & reporting requirements
• Be familiar with hotel, departments, hours of operation and services of the hotel
• Answer basic Housekeeping related questions
• Assist team with training, supplies and support to consistently provide quality guest rooms and public areas
• Comply with federal, state and local laws
• Properly maintains hotel keys and electronic cards (key control)
• Completes maintenance work orders and will follow up accordingly
• Supervises lost and found items in accordance with procedures
• Inspects guestrooms to ensure proper cleanliness in accordance with hotel procedures and Housekeeping Room Attendant checklists
• Maintains status reports for guest rooms and communicates effectively
• Follows all guest room procedures including protocols with ‘do not disturb’ rooms
• Actively participates in housekeeping’s ‘deep clean’ or ‘preventive maintenance’ and Covid protocols
• Participates in all departmental and hotel meetings
• Participates in required training programs and supervises all housekeeping and laundry employees ensuring department completion
• Runs all Housekeeping Reports
• Reports any damage or hazards in the hotel
• Reports suspicious activity in hallways or in the hotel
• Answers the housekeeping phone and handles or supervises guest requests
• Consistently walks the hotel for inspection purposes and reports accordingly
• Manages the day-to-day operations of the housekeeping, public space and laundry areas for assigned shifts.
• Ensures that the rooms and public space areas are spotless and continually restocked and straightened
• Participates in the development and implementation of processes, procedures and standards for departments which support achievement of service and financial goals
• Inspects rooms and public space areas continually
• Determines appropriate staffing levels for forecasted business and schedules employees accordingly
• Follow up providing employees with customer service, technical and safety training on an ongoing basis
• Tracks the inventory, purchasing and disbursement for all linens, cleaning supplies, customer room and restroom supplies, laundry supplies, etc.
• Supervises the operation (and/or outsourced relationship) with the laundry
• Monitors assigned departments with compliance to safety standards
• Coordinates room availability with the Front Office
• Develops and implements strategies and practices which support employee engagement
• Communicates performance expectations and provides employees with on-going feedback
• Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential
• Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations: Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.
• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis.
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction.
• Performs other duties as required by management to provide 100% Guest Satisfaction and genuine hospitality to our Guests.
• Performs other duties as required by management to provide 100% Guest Satisfaction and genuine hospitality to all guests

Benefits

• Excellent benefits package including, health, dental, vision, long term disability, pet insurance, 401K
• Vacation pays, personal holiday pay
• 8 Paid Holidays
• Hotel discounts
• Birthday incentives, Anniversary incentives, Associate of the quarter and year incentive, Daily meals provided
• More...

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED