Housekeeping Supervisor

Proper Hospitality Solutions LLC•New York, NY

About The Position

We have extraordinary career opportunities available for experienced Multi-lingual Genuine Team Players with a Passion for creating brilliant experiences that make people’ lives better! As an integral part of the Housekeeping Leadership Team, a Housekeeping Supervisor will work closely with our housekeeping team ensuring cleanliness and quality standards are exceeded and identifying areas of improvement. Manages the daily operations of a housekeeping services department to ensure offices, guest rooms, facilities bars, restaurants, and other specified areas are kept in a clean and orderly condition. Inspects all hotel facilities, recommends upgrades when needed. Establishes workflows, standard procedures, and quality control plans. Responsible for maintaining vendor/supplier relationships. Manages subordinate day-to-day performance of the job and creating/modifying schedules as the business demands. Ensures that projects, department milestones, goals are met and adhering to the standards of the company.

Requirements

Local candidates only
U.S. Citizenship/Work Authorization required
2 years of Housekeeping Supervisory experience in a luxury hotel preferred
Be able to lift 50 pounds without restrictions
Candidates should be strong leaders, detail-oriented, and committed to providing exceptional customer service
Knowledge of operational controls, budgeting, forecasting, and scheduling
Strong oral and written communication skills
Ability to train and develop team members
Excellent organizational skills.
Computer skills; strong working knowledge/capabilities with MS Office software and knowledge of PMS systems: Opera - Knowcross - Alice and InFor
Working knowledge of Time & Attendance software
Spanish speaking preferred, other languages very helpful
Be able to speak, write and understand the primary language of the workplace
Bi-lingual/Fluency in Spanish very helpful

Nice To Haves

Spanish speaking preferred, other languages very helpful
Bi-lingual/Fluency in Spanish very helpful

Responsibilities

Interpret, administer, and promote all departmental policies, procedures, and established standards.
Collect/prepare the room and floor status report sheets for assigned work areas and assign rooms to Housekeepers as needed.
Monitor & follow-up on work orders and submit them to Engineering according to hotel procedures
Conduct pre-shift meetings
Train housekeeping employees to achieve the standards of cleanliness in guests’ rooms
Make recommendations and follow through on disciplinary action for assigned staff
Respond to emergencies using information contained in SDS sheets. Keep SDS sheets current and readily available.
Provide exceptional guest service for all requests by responding in a timely manner
Inspect guest rooms, including VIP, vacant, occupied, and check-out rooms, to ensure the standards are being achieved by each employee
Inspect public areas, lobby areas, hallways, storage closets, garbage rooms, offices, laundry rooms, lockers rooms, etc., to ensure cleanliness according to standards
Assist in conducting monthly and quarterly Housekeeping department inventories
Assist in maintaining required par level of all linen and guest supplies
Balance and clear room status daily/nightly; compare the P.M. housekeeping report with the PMS room status report and resolve any discrepancies
Monitor out-of-order, out-of-service, discrepant, and showrooms daily
Monitor and direct progress of housekeepers and housemen in rooms that are undergoing deep cleaning.
Participate in department meetings and quality check inspections
Make sure floor storage areas and closets are kept in an orderly and clean fashion
Handle/manage all lost and found items according to procedure
Perform other reasonably assigned tasks
Be a mentor, guide, trainer and champion for all Housekeeping team members