Housekeeping Supervisor - The Little Nell

Aspen Skiing Company•Aspen, CO

3d•$26 - $26•Onsite

About The Position

The Housekeeping Supervisor helps maintain high levels of cleanliness within guest rooms and public areas through inspection, reporting, and cleaning. The Housekeeping Supervisor also helps train and manage staff. This position reports to the Director of Housekeeping.

Requirements

High School Diploma or equivalent required
2 years of management experience preferred
5 years of housekeeping or cleaning experience preferred
Proficient knowledge of industry trends and best practices
Proficient knowledge in company policies and procedures
Detailed knowledge of internal processes, workflows, and decision-making protocols
Proficient knowledge of employee management strategies, performance evaluations, and conflict resolution techniques.
Ability to mediate and resolve conflicts effectively to maintain team cohesion
Skill in assigning tasks and responsibilities to team members based on their strengths
Skills in coaching and mentoring team members to help them grow professionally
Proficiency in planning, managing, and executing projects within scope and deadlines
Ability to handle difficult customer interactions and ensure high levels of satisfaction
Ability to manage multiple priorities and projects simultaneously without sacrificing quality
Ability to communicate in English and Spanish

Responsibilities

Help train and manager housekeeping staff
Brief housekeeping staff on events, occupancy of the day, and the cleaning focus of the day
Provide housekeeping staff with necessary tools to complete cleaning assignments
Monitor the speed of housekeeping staff to ensure all duties are completed in a timely manner
Make housekeeping boards with the cleaning focus of the day
Inspect rooms and public areas for overall cleanliness
Maintain constant communication with front desk about early arrivals, late departures, and room requests
Stay abreast on occupancy of the day, departure and arrivals, event(s) of the day, VIP rooms, special requests, and guest reviews
Assist in cleaning rooms and public areas as needed
Other duties as assigned