Housekeeping Supervisor - Encore Resort

NDM Hospitality Services

About The Position

NDM is a family-owned hospitality business that started in F&B and is now expanding into vacation rentals. We are creating a new sector in hospitality by creating identifiable brands with consistent accommodations, services and amenities within the vacation rental space. Imagine combining the comforts of a vacation home with the experience and consistency of a world class resort. Our Benefits: Health, Dental, Vision, Free Life Insurance, 401k Plan Available, Discounted Hotel rooms, Discount in F&B outlets, Development opportunities, Employee appreciation events, Recognition and Rewards Program, And much more! We are looking for an experienced Housekeeping Supervisors to lead our housekeeping department for our vacation rental community. The Housekeeping supervisor is responsible for all housekeeping operations for a large resort property. Duties include managing staff, ensuring that cottages are cleaned to company standards. Training and motivating team members. Develop and maintain positive relationships with the staff. Maintain high guest satisfaction scores.

Requirements

Must have a high school diploma
Bilingual in Spanish and English
Must have a valid Florida Driver's License
Must have relevant experience in housekeeping (preferably in a supervisory role).
Must be able to always communicate effectively and clearly
Must have excellent interpersonal skills to be able to get along well with co-workers and customers/clients
Must be willing and able to work as part of a team or even lead a team when called upon to do so
Must have good coordination and organizational abilities
Must be proactive in carrying out assigned duties
Must have good time management abilities
Must be good at decision making
Must have a good knowledge of customer service principles

Nice To Haves

Must be someone that is trustworthy/honest. This is important because the supervisor may oversee looking after people's personal belongings
Attention to detail
Customer focus
Reliability
Listening skills
Adaptability
Planning and organizing
Teamwork
Integrity
Honesty
High energy levels

Responsibilities

Establish work standards and procedures for housekeeping staff and ensure they adhere to it
Assign duties to housekeepers and inspect already completed tasks to ensure compliance with already stated housekeeping standards
Personally, carry out housekeeping duties in the case of any form of emergency/urgency, and/or shortage of staff
Inspect cottages to determine areas that need repairs and/or maintenance
Record and keep data regarding work assignments, and prepare reports on a routine basis
Responsible for issuing work equipment and supplies to the housekeeping staff/workers