Housekeeping Supervisor CtC

VALENCIA GROUP•Lubbock, TX

3d•$14•Onsite

About The Position

Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!! Come be a part of an AWARD WINNING TEAM. Cotton Court Hotel is located in Lubbock, TX and is a pillar of the community. Our hotel is unique to the city and we are looking for outstanding talent to provide exceptional customer service to our guests. We are part of Valencia Hotel Group, a collection of hotels are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.. Job summary: Our Housekeeping Supervisor communicate with guests in a friendly and welcoming manner with a smile. Support and service the room attendants. Ensure the hotel is clean throughout the day Responsible for being knowledgeable about the hotel services and amenities. Provide excellent service to hotel guest rooms in a devoted and efficient manner. Must be able to lead housekeeping team in daily cleanings, projects, and guest requests. Valencia Hotel Group is a growing hotel company and currently has 7 hotels across Texas and California. Shift requirements: Currently searching for day and evening shifts ranging from 8am to 5pm starting at as needed times. Employees will work holidays and weekends.

Requirements

Hotel Operations or Customer Service experience preferred
Previous room cleaning preferred
Communicates effectively with others
Works productively with a team
Effective multitasking skills
Composure and patience under pressure
Strong English communication and organizational skills
Must be available to work mornings, nights, weekends and holidays

Responsibilities

Contribute positively to the team within the department
Participate in on-going training
Maintains a friendly, cheerful and courteous demeanor at all times
Provide friendly assistance in answering questions and offering information to guests
Maintains good customer relations by keeping aware of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone
Follow checklist for required duties and timeliness.
Complete all opening and closing duties.
Communicate with all other departments to fulfill guests’ needs
Will need to be able to clean rooms as necessary
Will need to have complete knowledge of duties of housekeeping teams: clean rooms, lobby, courtyard, fitness, public restrooms, storages, stairwells, and more.
Understand how to handle hotel operating systems, key systems, and phone systems
Understand emergency procedures and safety of hotel, employees, and guests
Ensure complete cleanliness of the guest rooms, by inspecting all areas of room such as the Entry Door, Closet, Minibar Cabinet Area, Bed/Nightstand Area, Desk/Window Area, General Room, and Bathroom.
Conduct daily insection of rooms, public areas, and back of house
Conduct daily and weekly audits of areas
Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
Assign and prioritize room cleanings as needed by guest and hotel
Ensure and follow up all guest request items are delivered to rooms
VIP rooms and deep clean
Assign daily and weekly projects to team and PM of rooms daily and weekly
Update status of rooms cleaned on assignment sheet at time of completion. Also, update status of room to Vacant Clean status or Occupied Clean status in the phone.
Ensure lost & found items are given to front desk.
Handle guest issues and special requests to best of ability to ensure guest satisfaction.
Alert a supervisor and/or manager immediately if situation calls for one.
Ensure guest preferences are completed as requested.
Do not leave until all rooms and projects are completed
Plan for future days accordingly for staffing
Keep track of inventory and alert Management of what needs to be purchased
DND’s have been called. Failure to leave before will result in disciplinary action.
Ensure the assigned master key is locked and secured at the end of each shift. Failure to do so will result in disciplinary action
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
Attend required meetings
Keep work areas clean and organized
Be extremely courteous to all customers and fellow employees
Report unsafe conditions to your supervisor immediately
Assure all safety and security policies and procedures are adhered to
Maintain hotel equipment in proper working conditions
Any other duties assigned by your immediate supervisor
Comply with Valencia Hotel Group (and its affiliates) standards and regulations to encourage safe and efficient hotel operations.
Maintain regular attendance in compliance with Valencia Hotel Group (and its affiliates) standards as required by scheduling which will vary dependent upon the Hotel needs
Complete other duties as assigned by Supervisor