Housekeeping Supervisor

The Joule•Dallas, TX

12d•Onsite

About The Position

The Housekeeping Supervisor supports the daily operation of the Housekeeping Department by ensuring all guest rooms, suites, and public areas meet the hotel’s highest standards of cleanliness, presentation, and luxury service. This role provides hands-on leadership, inspects work for quality, trains team members, and coordinates communication between Housekeeping, Front Office, Engineering, and Laundry. The Housekeeping Supervisor ensures Forbes-level attention to detail while fostering a positive, efficient, and service-focused team environment.

Requirements

High School diploma or equivalent required. College course work in related field helpful.
At least two to three years of progressive experience in a hotel or related field preferred.
Previous supervisory responsibility preferred.
Ability to stand during entire shift.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

Responsibilities

Supervise daily cleaning operations for guest rooms, suites, and public spaces.
Inspect rooms for cleanliness, maintenance issues, and overall presentation before releasing them to Front Office.
Assign room boards, track productivity, and make adjustments based on business needs.
Communicate room status updates (clean, dirty, out-of-order, VIP priorities) to Front Office in real time.
In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards.
Support attendants by providing supplies, assisting with room resets, and answering questions.
Ensure all guest requests are completed promptly and follow up to confirm satisfaction.
Log maintenance issues, follow up on work orders, and coordinate with Engineering for urgent needs.
Monitor team grooming, uniform standards, and adherence to safety procedures.
Lead by example by maintaining a visible presence on floors and assisting as needed.
Ensure consistent replenishment and organization of supply closets and carts.
Handle service recovery and guest interactions with professionalism and care.
Complete daily reports, room inspection logs, and handoffs for the next shift.
Train or retrain staff members on cleaning techniques, safety procedures, and service standards.
May be required to clean rooms as business needs dictate.
Perform other duties as requested by management.