Housekeeping Supervisor

Lodgco Hospitality•Grand Rapids, MI

About The Position

At Lodgco, we believe that hospitality success is driven by unwavering dedication, a vibrant workplace culture, and impactful narratives. We believe in investing in our team’s development to deliver a superior customer experience and achieve success together. For three decades, Lodgco Hospitality has set the standard for hospitality success. We are committed to revenue growth and maximizing the value of the assets we manage while fostering a supportive environment for our employees. Join us in elevating hotel operations and maximizing profitability. Join Our Team Today! The Hampton Inn & Suites - Grand Rapids Downtown is seeking an experienced Housekeeping Supervisor to assist in overseeing room operations and providing support to the hotel's housekeeping team. If you are a skilled housekeeper or supervisor ready to lead a successful team and ensure exceptional service and hospitality for our guests, we are eager to hear from you! JOB SUMMARY: Responsible for the supervision and control of the Housekeeping Department.

Requirements

Computer software skills
Communication both verbal and written
Flexibility with schedule and dependable
Customer focus, time management and problem solving skills
Strong leadership abilities
Satisfactory criminal background screening required.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to speak, read, and write in English, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds.

Nice To Haves

1-2 years of hotel experience is a plus
Supervising experience preferred

Responsibilities

Supervise and coordinate the activities of Housekeeping and Laundry personnel including interviewing applicants, completing employee evaluations, coach and counsel employees, recommend disciplinary actions, promote teamwork and employee morale, assign and delegate duties, and ensure compliance with OSHA standards to provide a safe work environment
Ensure your team is in proper uniform, including name tags, daily
Assist General Manager with: payroll, monitoring overtime, preparing weekly forecast, and weekly work schedules
Complete additional administrative duties that include: inventory and productivity reports
Inspect all areas of the hotel daily to ensure cleanliness and security standards are met
Complete monthly linen and supply inventories and purchase supplies
Conduct monthly departmental meetings to review new procedures, guest satisfaction scores, and solicit input from employees
Participate in monthly Profit/Loss review
Inspect each guest room daily unless prohibited by a “Do Not Disturb” indication sign
Assist in the cleaning of guest rooms as needed and ensure housekeepers in maintaining orderly housekeeping carts and storage rooms
Ensure laundry room procedures and standards are upheld and perform laundry duties as required
Ensure houseperson procedures and standards are upheld and perform houseperson duties as required
Expertise in property management systems for housekeeping functions and ensure room status is without discrepancy daily
Maintain labor budget and adjust schedule to avoid unnecessary labor cost
Knowledge of all emergency procedures and how to act on them
Adhere to proper key control procedures
Report any unusual occurrences or requests to the General Manager or Assistant General Manager immediately
Knowledge of budgeted departmental PORs for control of expenses