Housekeeping - Supervisor

Ensemble • Santa Rosa, CA

1d

About The Position

The Housekeeping Supervisor is a leader who has a passion for efficiency and is detailed-oriented. This role will oversee the heart of our guest experiences, from luxurious guest rooms to pristine public areas, all while inspiring a team of housekeeping professionals to deliver elevated services. This role will ensure every guest space reflects the pinnacle of cleanliness, comfort, and sophistication. From flawless presentation of our suites to the pristine condition of public areas, the Housekeeping Supervisor will ensure every space reflects meticulous care and attention. By delivering impeccable service, the Housekeeping Supervisor will uphold Vinarosa Resort & Spa’s service standards (inspired by Forbes) while elevating our beachfront property.

Requirements

• (2/3) years or more minimum experience in Housekeeping supervisory role, luxury hotel and/or resort highly preferred
• Endurance to stand and walk for extended periods
• Complete daily reports on room status, maintenance issues, and supply needs
• Assist with scheduling and payroll documentation
• Participate in monthly inventory counts
• Proficiency in property management systems preferred (Microsoft Office, Opera, Alice, etc.)
• Ability to work independently and as part of a team
• Excellent communication skills and customer service skills
• Must speak and communicate in English
• Capability to lift, push, and pull a moderate amount of weight (Up to 30lbs).
• Flexible to work in different shifts, including evenings, weekends, and holidays.
• Highly organized with the ability to multitask in a fast-paced environment.

Responsibilities

• Supervise, train, and motivate room attendants, housemen, and turndown staff
• Assign daily tasks and inspect work performance with constructive feedback
• Conduct daily briefings to communicate VIP arrivals, special requests, and priority areas
• Maintain clear communication with front office regarding room status and guest needs
• Manage inventory of cleaning supplies, linens, and amenities to ensure proper par levels
• Coordinate with maintenance for prompt resolution of room deficiencies
• Oversee proper handling and storage of luxury linens, towels, and delicate fabrics
• Ensure all equipment is properly maintained and stored
• Conduct thorough inspections of guest rooms, suites, and public areas to ensure they meet our luxury standards
• Implement and maintain rigorous cleaning protocols, paying special attention to high-touch surfaces and delicate materials
• Use inspection checklist to document room conditions and provide immediate corrective feedback
• Ensure proper placement of all amenities, linens, and decorative elements according to brand standards
• Respond promptly to guest requests with discretion and professionalism
• Personally verify VIP rooms and special request accommodations
• Train staff in the art of unobtrusive service and attention to detail
• Maintain strict confidentiality regarding guest belongings and information
• Complete daily reports on room status, maintenance issues, and supply needs
• Monitor and control departmental expenses within budget
• Assist with scheduling and payroll documentation
• Participate in monthly inventory counts
• Perform all other duties that may be assigned as needed by your manager

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed